All Systems Operational

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Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.

Acquirers/Gateways Operational
Authentication Operational
Issuers Operational
Noon Payments - Production Operational
Global - Production Operational
Saudi Arabia - Production Operational
Egypt - Production Operational
Noon Payments - Test Operational
Global - Test Operational
Saudi Arabia - Test Operational
Egypt - Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Mastercard Planned Maintenance activity Jan 7, 2026 16:00-17:00 UTC

Mastercard team has a planned activity in which they are performing a scheduled maintenance for the Mastercard Gateway in the Asia Pacific region between 16:00 - 17:00 Hrs. UTC, 07 Jan 2026.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failure into the transactions.
Posted on Dec 31, 2025 - 21:01 UTC

Mastercard Planned Maintenance activity Jan 8, 2026 03:00-05:00 UTC

The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway and Regional Service Center in Kingdom of Saudi Arabia region (KSA) between 03:00 - 05:00 Hrs. UTC, 08 Jan 2026.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Posted on Dec 31, 2025 - 18:03 UTC

Arcot Planned Maintenance Activity Jan 11, 2026 01:00-09:00 UTC

Arcot will be performing planned maintenance activity between 01:00 - 09:00 UTC, 11 January 2026.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

The Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period, and their teams shall be closely monitoring service performance.

Please refer to the below URL for more information: https://status.broadcom.com/services/arcot/notices/zywxmlwohz7oxyqa-arcot-planned-monthly-maintenance-january-2026
Posted on Dec 24, 2025 - 06:31 UTC
Jan 1, 2026

No incidents reported today.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.

Dec 28, 2025

No incidents reported.

Dec 27, 2025
Intermittent transaction failure detected from Emirates NBD issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from the Emirates NBD issuer while submitting the transactions between 16:50 - 18:00 Hrs. UTC, 27 December 2025.

The service has been restored and is working as expected.

Thank you for your patience and continued support.
Dec 27, 18:32 UTC
Investigating - We are observing an intermittent decline from the Emirates NBD issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Dec 27, 17:22 UTC
Dec 26, 2025
Intermittent transaction failure detected from Emirates NBD issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from the Emirates NBD issuer while submitting the transactions between 14:15 - 15:46 Hrs. UTC, 26 December 2025.

The service has been restored and is working as expected.

Thank you for your patience and continued support.
Dec 26, 15:53 UTC
Investigating - We are observing an intermittent decline from the Emirates NBD issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Dec 26, 14:47 UTC
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Dec 26, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 26, 03:45 UTC
Scheduled - Alrajhi Bank will be performing a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 26 December 2025.

Customers may experience 3DS transaction failure during the maintenance window.
Dec 22, 01:19 UTC
Dec 25, 2025
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Dec 25, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 25, 02:00 UTC
Scheduled - The Noon Payments team will be performing scheduled maintenance on the Payment Gateway Services for the Global, Saudi Arabia & Egypt environment between 02:00 Hrs. UTC - 04:00 Hrs. UTC, 25 December 2025.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Dec 24, 10:23 UTC
Dec 24, 2025
Scheduled maintenance on Noon Payments infrastructure - Egypt
Completed - The scheduled maintenance has been completed.
Dec 24, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 24, 12:00 UTC
Scheduled - The Noon Payments team will be performing schedule maintenance activity on the Egypt environment between 12:00 hrs. UTC - 12:30 hrs. UTC, 24 December 2025.

During the scheduled maintenance window, customers may experience an intermittent service disruption into the API's services.
Dec 24, 09:57 UTC
MADA Planned Activity (04:30 - 05:00 UTC 24 Dec 2025)
Completed - The scheduled maintenance has been completed.
Dec 24, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 24, 04:30 UTC
Scheduled - MADA will be performing a scheduled maintenance activity from 04:30 hrs. UTC to 05:00 hrs. UTC, 24 December 2025.

During the scheduled maintenance window, customers may experience an intermittent failure in the American Express (AMEX) transactions.
Dec 22, 10:46 UTC
Dec 23, 2025
Test Environment - Scheduled maintenance on Noon Payments infrastructure
Completed - The scheduled maintenance has been completed.
Dec 23, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 23, 11:30 UTC
Scheduled - The Noon Payments team will be performing schedule maintenance activity on the Egypt test environment from 11:30 hrs. UTC - 12:00 hrs. UTC, 23 December 2025.

During the scheduled maintenance window, customers may experience an intermittent service disruption into the API's services.
Dec 23, 11:00 UTC
MADA Planned Activity (23:00 UTC, 22 December 2025 - 04:00 UTC, 23 December 2025)
Completed - The scheduled maintenance has been completed.
Dec 23, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity from 23:00 Hrs. UTC, 22 December 2025 to 04:00 Hrs. UTC, 23 December 2025.

During the scheduled maintenance window, customers may experience an intermittent failure in the Tweeq Bank transactions.
Dec 21, 11:27 UTC
Dec 22, 2025
Intermittent 3DS transaction failure detected from Abu Dhabi Commercial Bank issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from the Abu Dhabi Commercial Bank card issuer while submitting the transactions between 06:30 Hrs. UTC - 07:45 Hrs. UTC, 22 December 2025.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Dec 22, 08:43 UTC
Monitoring - We are no longer seeing the intermittent 3DS decline from Abu Dhabi Commercial Bank card issuer while submitting the transactions.

We are continuing to monitor the issue and will post further updates till the resolution of the same.

Thank you for your patience and continued support.
Dec 22, 07:57 UTC
Investigating - We are observing an intermittent 3DS transaction failure from the Abu Dhabi Commercial Bank issuer.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Dec 22, 07:30 UTC
MADA Planned Activity (01:00 - 03:00 UTC 22 Dec 2025)
Completed - The scheduled maintenance has been completed.
Dec 22, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 01:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity from 01:00 hrs. UTC to 03:00 hrs. UTC, 22 December 2025.

During the scheduled maintenance window, customers may experience an intermittent failure in the INMA bank transactions.
Dec 21, 11:19 UTC
Dec 21, 2025
MADA Planned Activity (20:00 UTC, 20 December 2025 - 05:00 UTC, 21 December 2025)
Completed - The scheduled maintenance has been completed.
Dec 21, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 20, 20:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity from 20:00 UTC, 20 December 2025 - 05:00 UTC, 21 December 2025.

During the scheduled maintenance window, customers may experience an intermittent failure in the First Abu Dhabi Bank transactions.
Dec 18, 12:58 UTC
Dec 20, 2025
MADA Planned Activity (20:00 UTC, 19 December 2025 - 05:00 UTC, 20 December 2025)
Completed - The scheduled maintenance has been completed.
Dec 20, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 20:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity from 20:00 hrs. UTC, 19 December 2025 to 05:00 hrs. UTC, 20 December 2025.

During the scheduled maintenance window, customers may experience an intermittent failure in the First Abu Dhabi Bank transactions.
Dec 15, 12:41 UTC
Dec 19, 2025
MADA Planned Activity (22:00 UTC, 18 December 2025 - 08:00 UTC, 19 December 2025)
Completed - The scheduled maintenance has been completed.
Dec 19, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 22:00 UTC
Scheduled - Mada has a planned maintenance activity for their GDC environment starting from 22:00 Hrs. UTC, 18 December 2025 to 08:00 Hrs. UTC, 19 December 2025.

During the maintenance window, customers may experience intermittent failure in the E-commerce transactions.
Dec 16, 11:13 UTC
MADA Planned Activity (00:00 - 03:00 UTC 19 Dec 2025)
Completed - The scheduled maintenance has been completed.
Dec 19, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 00:00 UTC
Scheduled - MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:

Entity Name Start Time End Time
Banque Saudi Fransi 00:00 UTC, 19 December 2025 03:00 UTC, 19 December 2025
Saudi National Bank 00:00 UTC, 19 December 2025 00:15 UTC, 19 December 2025
TAP 02:00 UTC, 19 December 2025 03:00 UTC, 19 December 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Dec 15, 12:33 UTC
Dec 18, 2025
MADA Planned Activity (04:30 - 05:00 UTC 18 Dec 2025)
Completed - The scheduled maintenance has been completed.
Dec 18, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 04:30 UTC
Scheduled - MADA will be performing a scheduled maintenance activity from 04:30 hrs. UTC to 05:00 hrs. UTC, 18 December 2025.

During the scheduled maintenance window, customers may experience an intermittent failure in the American Express (AMEX) transactions.
Dec 17, 05:44 UTC
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