In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 2026 - 03:45 UTC
May 15, 2026 - 03:45 UTC
Scheduled - Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 UTC, 15 May 2026.
Customers may experience 3DS transactions failure during the maintenance window.
May 15, 2026 03:45-04:45 UTC
Customers may experience 3DS transactions failure during the maintenance window.
May 15, 2026 03:45-04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 2026 - 12:00 UTC
May 14, 2026 - 12:00 UTC
Scheduled - Cardinal Commerce team will be performing VCAS/Issuer services standard network and database server maintenance from 12:00 Hrs. UTC, 14 May 2026 to 12:00 Hrs. UTC, 18 May 2026.
Customers may experience a few periods of network latency during the maintenance window.
Please refer to the below URL for more details:
https://cardinalcommercecorporation.statuspage.io/incidents/yhvxxblxpdxt
May 14, 2026 12:00 - May 18, 2026 12:00 UTC
Customers may experience a few periods of network latency during the maintenance window.
Please refer to the below URL for more details:
https://cardinalcommercecorporation.statuspage.io/incidents/yhvxxblxpdxt
May 14, 2026 12:00 - May 18, 2026 12:00 UTC
About This Site
Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.
Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.
Acquirers/Gateways
Operational
Authentication
Operational
Issuers
Under Maintenance
Noon Payments - Production
Operational
Global - Production
Operational
Saudi Arabia - Production
Operational
Egypt - Production
Operational
Noon Payments - Test
Operational
Global - Test
Operational
Saudi Arabia - Test
Operational
Egypt - Test
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 15, 2026
Completed -
The scheduled maintenance has been completed.
May 15, 03:00 UTC
May 15, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:00 UTC
May 14, 23:00 UTC
Scheduled -
MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:
Entity Name Start Time End Time
First Abu Dhabi Bank 23:00 UTC, 14 May 2026 03:00 UTC, 15 May 2026
Banque Saudi Fransi 00:00 UTC, 15 May 2026 02:00 UTC, 15 May 2026
INMA Bank 01:00 UTC, 15 May 2026 03:00 UTC, 15 May 2026
Saudi Awwal Bank 01:00 UTC, 15 May 2026 01:15 UTC, 15 May 2026
Saudi National Bank 01:00 UTC, 15 May 2026 03:00 UTC, 15 May 2026
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
May 14, 09:35 UTC
Entity Name Start Time End Time
First Abu Dhabi Bank 23:00 UTC, 14 May 2026 03:00 UTC, 15 May 2026
Banque Saudi Fransi 00:00 UTC, 15 May 2026 02:00 UTC, 15 May 2026
INMA Bank 01:00 UTC, 15 May 2026 03:00 UTC, 15 May 2026
Saudi Awwal Bank 01:00 UTC, 15 May 2026 01:15 UTC, 15 May 2026
Saudi National Bank 01:00 UTC, 15 May 2026 03:00 UTC, 15 May 2026
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
May 14, 09:35 UTC
May 14, 2026
Completed -
The scheduled maintenance has been completed.
May 14, 23:59 UTC
May 14, 23:59 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 12:00 UTC
May 11, 12:00 UTC
Scheduled -
Cardinal Commerce team will be performing Centinel Standard Network and Database Server Maintenance from 12:00 Hrs. UTC, 11 May 2026 to 23:59 Hrs. UTC, 14 May 2026.
Customer may experience a few periods of network latency during the maintenance window.
Please refer below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/frzbwjq5qm33
May 5, 19:46 UTC
Customer may experience a few periods of network latency during the maintenance window.
Please refer below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/frzbwjq5qm33
May 5, 19:46 UTC
Completed -
The scheduled maintenance has been completed.
May 14, 23:05 UTC
May 14, 23:05 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:00 UTC
May 14, 23:00 UTC
Scheduled -
Mada has a planned maintenance activity for their KDC environment between 23:00 - 23:05 Hrs. UTC, 14 May 2026.
During the maintenance window, customers may experience intermittent failures in the E-commerce transactions.
May 14, 17:04 UTC
During the maintenance window, customers may experience intermittent failures in the E-commerce transactions.
May 14, 17:04 UTC
Resolved -
Cybersource has detected an issue that that affected the Decision Manager Case Search and DMDR Service between 5:45 Hrs. - 7:45 Hrs. UTC, 14 May 2026
Cybersource team has confirmed that the issue has now been resolved and the service is operating normally.
For more information, please refer to the official incident page:
https://status.cybersource.com/incidents/b2stqckk9bkw
May 14, 22:15 UTC
Cybersource team has confirmed that the issue has now been resolved and the service is operating normally.
For more information, please refer to the official incident page:
https://status.cybersource.com/incidents/b2stqckk9bkw
May 14, 22:15 UTC
Completed -
The scheduled maintenance has been completed.
May 14, 12:18 UTC
May 14, 12:18 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 12:00 UTC
May 14, 12:00 UTC
Scheduled -
The Noon Payments team will perform schedule maintenance activity on the Global test environment between 12:00 - 13:00 Hrs. UTC, 14 May 2026.
During the scheduled maintenance window, customers may experience an intermittent service disruption into the API's services.
May 14, 11:08 UTC
During the scheduled maintenance window, customers may experience an intermittent service disruption into the API's services.
May 14, 11:08 UTC
Completed -
The scheduled maintenance has been completed.
May 14, 01:00 UTC
May 14, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 22:00 UTC
May 13, 22:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity between 22:00 UTC, 13 May 2026 - 01:00 UTC, 14 May 2026.
During the scheduled maintenance window, customers may experience an intermittent failure in the Saudi National Bank transactions
May 13, 19:56 UTC
During the scheduled maintenance window, customers may experience an intermittent failure in the Saudi National Bank transactions
May 13, 19:56 UTC
May 13, 2026
Completed -
The scheduled maintenance has been completed.
May 13, 20:00 UTC
May 13, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 16:00 UTC
May 13, 16:00 UTC
Scheduled -
Mastercard team has a planned activity in which they will perform a scheduled maintenance for Mastercard Gateway service in the Asia Pacific region between 16:00 Hrs. - 20:00 Hrs. UTC, 13 May 2026.
During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Apr 28, 04:17 UTC
During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Apr 28, 04:17 UTC
Resolved -
There was an issue with Mastercard Checkout Services (MACS) between 15:29 - 16:27 UTC, 13 May 2026.
During the issue, customers may have experienced intermittent checkout failures.
The Mastercard team confirmed that the services have been restored and are working as expected.
Thank you for your patience and continued support.
May 13, 18:01 UTC
During the issue, customers may have experienced intermittent checkout failures.
The Mastercard team confirmed that the services have been restored and are working as expected.
Thank you for your patience and continued support.
May 13, 18:01 UTC
Resolved -
There was an issue in which customers observed an intermittent timeout while submitting the transactions between 12:58 - 13:08 UTC, 13 May 2026.
The Services have been restored and working as expected.
Thank you for your patience and continued support.
May 13, 13:05 UTC
The Services have been restored and working as expected.
Thank you for your patience and continued support.
May 13, 13:05 UTC
Completed -
The scheduled maintenance has been completed.
May 13, 08:30 UTC
May 13, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:30 UTC
May 13, 07:30 UTC
Scheduled -
The Noon Payments team will perform scheduled maintenance for the Payment Gateway Services for the Global, Saudi Arabia, and Egypt production environments between 07:30 - 08:30 Hrs. UTC, 13 May 2026.
During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting requests.
May 13, 07:16 UTC
During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting requests.
May 13, 07:16 UTC
Completed -
The scheduled maintenance has been completed.
May 13, 04:00 UTC
May 13, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 02:00 UTC
May 13, 02:00 UTC
Scheduled -
Noon Payments team will perform a scheduled maintenance for the Payment Gateway Services for Global, Saudi Arabia and Egypt production environments between 02:00 - 04:00 Hrs. UTC, 13 May 2026.
During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting requests.
May 11, 04:32 UTC
During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting requests.
May 11, 04:32 UTC
Completed -
The scheduled maintenance has been completed.
May 13, 03:30 UTC
May 13, 03:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 02:30 UTC
May 13, 02:30 UTC
Scheduled -
The Noon Payments team will perform schedule maintenance activity on the Saudi Arabia test endpoints between 02:30 - 03:30 Hrs. UTC, 13 May 2026.
During the scheduled maintenance window, customers may experience an intermittent service disruption into the API's services.
May 12, 09:25 UTC
During the scheduled maintenance window, customers may experience an intermittent service disruption into the API's services.
May 12, 09:25 UTC
Completed -
The scheduled maintenance has been completed.
May 13, 00:30 UTC
May 13, 00:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 22:30 UTC
May 12, 22:30 UTC
Scheduled -
Mada has a planned maintenance activity for their KDC environment starting from 22:30 hrs. UTC, 12 May 2026 to 00:30 hrs. UTC,13 May 2026.
During the maintenance window, customers may experience minor interruption on mada services.
May 12, 17:07 UTC
During the maintenance window, customers may experience minor interruption on mada services.
May 12, 17:07 UTC
May 12, 2026
Resolved -
The reported issue has been resolved in which customers may have experienced an intermittent decline from Saudi National Bank (SNB) card issuer while submitting the transactions between 20:30 - 21:40 UTC, 12 May 2026.
The service has been restored and working as expected.
Thank you for your patience and continued support.
May 12, 22:22 UTC
The service has been restored and working as expected.
Thank you for your patience and continued support.
May 12, 22:22 UTC
Investigating -
We are observing an intermittent decline from the The Saudi National Bank issuer while submitting the transactions.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
May 12, 20:41 UTC
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
May 12, 20:41 UTC
Resolved -
The reported issue has been resolved in which customers may have experienced an intermittent decline from STC Bank issuer issuer while submitting the transactions between 03:23 - 03:45 UTC, 12 May 2026.
The service has been restored and working as expected.
Thank you for your patience and continued support.
May 12, 04:28 UTC
The service has been restored and working as expected.
Thank you for your patience and continued support.
May 12, 04:28 UTC
Investigating -
We are observing an intermittent decline from the STC Bank issuer while submitting the transactions.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
May 12, 03:37 UTC
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
May 12, 03:37 UTC
Completed -
The scheduled maintenance has been completed.
May 12, 04:00 UTC
May 12, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 01:00 UTC
May 12, 01:00 UTC
Scheduled -
Mastercard team has a planned activity in which they will perform a scheduled maintenance for Mastercard Gateway service in the Kingdom of Saudi Arabia (KSA) Region between 01:00 Hrs. - 04:00 Hrs. UTC, 12 May 2026.
During the scheduled maintenance window, customers may experience increase in transaction timeouts or failed transactions.
Apr 28, 04:10 UTC
During the scheduled maintenance window, customers may experience increase in transaction timeouts or failed transactions.
Apr 28, 04:10 UTC
May 11, 2026
Intermittent delay in settlement while submitting transactions to Mastercard payment gateway service
Resolved -
The reported issue has been resolved in which customers may have experienced an Intermittent delay in settlement while submitting transactions to Mastercard payment gateway service 11:56 Hrs. - 15:35 Hrs. UTC, 11 May 2026.
The Mastercard team confirmed that service has been restored and is working as expected.
Thank you for your patience and continued support.
May 11, 16:08 UTC
The Mastercard team confirmed that service has been restored and is working as expected.
Thank you for your patience and continued support.
May 11, 16:08 UTC
Identified -
A service disruption has been identified for Mastercard Payment Gateway Services for the Asia/Pacific regions.
Customers may experience delays with settlement across these transactions.
We will post further updates from Mastercard until the resolution of the issue.
Thank you for your patience and continued support.
May 11, 14:01 UTC
Customers may experience delays with settlement across these transactions.
We will post further updates from Mastercard until the resolution of the issue.
Thank you for your patience and continued support.
May 11, 14:01 UTC
Resolved -
There was an issue with Mastercard Checkout Services (MACS) between 13:47 - 15:10 UTC, 11 May 2026.
During the issue, customers may have experienced intermittent checkout failures.
The Mastercard team confirmed that the services have been restored and are working as expected.
Thank you for your patience and continued support.
May 11, 15:40 UTC
During the issue, customers may have experienced intermittent checkout failures.
The Mastercard team confirmed that the services have been restored and are working as expected.
Thank you for your patience and continued support.
May 11, 15:40 UTC
Completed -
The scheduled maintenance has been completed.
May 11, 00:00 UTC
May 11, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 22:00 UTC
May 10, 22:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity between 22:00 UTC, 10 May 2026 - 00:00 UTC, 11 May 2026.
During the scheduled maintenance window, customers may experience an intermittent failure in the Aljazira Bank transactions
May 10, 17:31 UTC
During the scheduled maintenance window, customers may experience an intermittent failure in the Aljazira Bank transactions
May 10, 17:31 UTC
May 10, 2026
May 9, 2026
Resolved -
The reported issue has been resolved in which customers may have experienced an intermittent decline from Saudi National Bank (SNB) card issuer while submitting the transactions between 19:40 - 20:54 UTC, 09 Apr 2026.
The service has been restored and working as expected.
Thank you for your patience and continued support.
May 9, 21:20 UTC
The service has been restored and working as expected.
Thank you for your patience and continued support.
May 9, 21:20 UTC
Investigating -
We are observing an intermittent decline from the The Saudi National Bank issuer while submitting the transactions.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
May 9, 20:08 UTC
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
May 9, 20:08 UTC
Resolved -
The reported issue has been resolved in which customers may have experienced an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services between 09:00 UTC - 09:18 UTC, 09 May 2025.
Thank you for your patience and continued support.
May 9, 09:37 UTC
Thank you for your patience and continued support.
May 9, 09:37 UTC
Investigating -
We are observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
May 9, 09:20 UTC
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
May 9, 09:20 UTC
Completed -
The scheduled maintenance has been completed.
May 9, 03:00 UTC
May 9, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 00:00 UTC
May 9, 00:00 UTC
Scheduled -
MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:
Entity Name Start Time End Time
Alrajhi Bank 00:00 UTC, 09 May 2026 03:00 UTC, 09 May 2026
AL Jazeera Bank 01:00 UTC, 09 May 2026 03:00 UTC, 09 May 2026
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
May 8, 15:19 UTC
Entity Name Start Time End Time
Alrajhi Bank 00:00 UTC, 09 May 2026 03:00 UTC, 09 May 2026
AL Jazeera Bank 01:00 UTC, 09 May 2026 03:00 UTC, 09 May 2026
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
May 8, 15:19 UTC
May 8, 2026
Completed -
The scheduled maintenance has been completed.
May 8, 11:00 UTC
May 8, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 21:00 UTC
May 7, 21:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity between 07 May 2026, 21:00 UTC - 08 May 2026, 11:00 UTC.
During the scheduled maintenance window, customers may experience an intermittent failure in the STC bank transactions.
May 7, 19:03 UTC
During the scheduled maintenance window, customers may experience an intermittent failure in the STC bank transactions.
May 7, 19:03 UTC
Completed -
The scheduled maintenance has been completed.
May 8, 09:00 UTC
May 8, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 23:00 UTC
May 7, 23:00 UTC
Scheduled -
MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:
Entity Name Start Time End Time
SNB 01:00 UTC, 08 May 2026 02:00 UTC, 08 May 2026
Riyad Bank 23:00 UTC, 07 May 2026 00:00 UTC, 08 May 2026
SAB 00:00 UTC, 08 May 2026 03:00 UTC, 08 May 2026
Alinma Bank 01:00 UTC, 08 May 2026 03:00 UTC, 08 May 2026
Alrajhi Bank 02:00 UTC, 08 May 2026 04:00 UTC, 08 May 2026
AMEX 05:00 UTC, 08 May 2026 09:00 UTC, 08 May 2026
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
May 3, 08:21 UTC
Entity Name Start Time End Time
SNB 01:00 UTC, 08 May 2026 02:00 UTC, 08 May 2026
Riyad Bank 23:00 UTC, 07 May 2026 00:00 UTC, 08 May 2026
SAB 00:00 UTC, 08 May 2026 03:00 UTC, 08 May 2026
Alinma Bank 01:00 UTC, 08 May 2026 03:00 UTC, 08 May 2026
Alrajhi Bank 02:00 UTC, 08 May 2026 04:00 UTC, 08 May 2026
AMEX 05:00 UTC, 08 May 2026 09:00 UTC, 08 May 2026
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
May 3, 08:21 UTC
Completed -
The scheduled maintenance has been completed.
May 8, 03:00 UTC
May 8, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 23:00 UTC
May 7, 23:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity from 23:00 Hrs. UTC, 07 May 2026 to 03:00 Hrs. UTC, 08 May 2026.
During the scheduled maintenance window, customers may experience an intermittent failure in the Saudi Awwal bank transactions.
May 5, 15:36 UTC
During the scheduled maintenance window, customers may experience an intermittent failure in the Saudi Awwal bank transactions.
May 5, 15:36 UTC
May 7, 2026
Resolved -
The reported issue has been resolved in which customers may have experienced the intermittent 3DS transaction failure from Egypt issuer bank specific to the Americana merchant between 13:34 Hrs. - 17:00 Hrs. UTC, 07 May 2026.
The service has been restored and is working as expected.
Thank you for your patience and continued support
May 7, 17:23 UTC
The service has been restored and is working as expected.
Thank you for your patience and continued support
May 7, 17:23 UTC
Investigating -
We are observing intermittent 3DS authentication failure in transactions from Egypt issuer banks in specific to the Americana merchant.
We will post further updates till resolution of issue.
Thank you for your patience and continued support.
May 7, 15:20 UTC
We will post further updates till resolution of issue.
Thank you for your patience and continued support.
May 7, 15:20 UTC
Completed -
The scheduled maintenance has been completed.
May 7, 13:00 UTC
May 7, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 12:38 UTC
May 7, 12:38 UTC
Scheduled -
Noon Payments team will perform the unplanned maintenance in Saudi Arabia production environment between 11:30 - 13:00 Hrs. UTC, 07 May 2026.
During the maintenance window, customers may experience delays or intermittent service disruption while submitting requests.
May 7, 12:37 UTC
During the maintenance window, customers may experience delays or intermittent service disruption while submitting requests.
May 7, 12:37 UTC
May 6, 2026
Completed -
The scheduled maintenance has been completed.
May 6, 03:00 UTC
May 6, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 23:00 UTC
May 5, 23:00 UTC
Scheduled -
MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:
Entity Name Start Time End Time
National bank of Kuwait 23:00 UTC, 5 May 2026 01:00 UTC, 06 May 2026
QNB 23:00 UTC, 5 May 2026 01:00 UTC, 06 May 2026
Alinma bank 01:00 UTC, 6 May 2026 03:00 UTC, 06 May 2026
Riyad bank 23:00 UTC, 5 May 2026 02:00 UTC, 06 May 2026
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
May 3, 07:09 UTC
Entity Name Start Time End Time
National bank of Kuwait 23:00 UTC, 5 May 2026 01:00 UTC, 06 May 2026
QNB 23:00 UTC, 5 May 2026 01:00 UTC, 06 May 2026
Alinma bank 01:00 UTC, 6 May 2026 03:00 UTC, 06 May 2026
Riyad bank 23:00 UTC, 5 May 2026 02:00 UTC, 06 May 2026
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
May 3, 07:09 UTC
May 5, 2026
Intermittent delay in settlement while submitting transactions to Mastercard payment gateway service
Resolved -
The reported issue has been resolved in which customers may have experienced an Intermittent delay in settlement while submitting transactions to Mastercard payment gateway service 08:22 Hrs. - 11:00 Hrs. UTC, 05 May 2026.
The Mastercard team confirmed that service has been restored and is working as expected.
Thank you for your patience and continued support.
May 5, 12:46 UTC
The Mastercard team confirmed that service has been restored and is working as expected.
Thank you for your patience and continued support.
May 5, 12:46 UTC
Identified -
A service disruption has been identified for Mastercard Payment Gateway Services for the Asia/Pacific regions.
Customers may experience delays with settlement across these transactions.
We will post further updates from Mastercard until the resolution of the issue.
Thank you for your patience and continued support.
May 5, 11:07 UTC
Customers may experience delays with settlement across these transactions.
We will post further updates from Mastercard until the resolution of the issue.
Thank you for your patience and continued support.
May 5, 11:07 UTC
Completed -
The scheduled maintenance has been completed.
May 5, 03:00 UTC
May 5, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 23:00 UTC
May 4, 23:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity from 23:00 Hrs. UTC, 04 May 2026 to 03:00 Hrs. UTC, 05 May 2026.
During the scheduled maintenance window, customers may experience an intermittent failure in the Saudi Awwal bank transactions.
May 4, 19:52 UTC
During the scheduled maintenance window, customers may experience an intermittent failure in the Saudi Awwal bank transactions.
May 4, 19:52 UTC
May 4, 2026
Resolved -
There was a service disruption in which customers may have experienced an intermittent 3DS authentication failure while submitting transactions to Mastercard payment gateway service between 12:54 - 13:43 Hrs. UTC, 04 May 2026.
Mastercard team confirmed that service has been restored and working as expected.
Thank you for your patience and continued support.
May 4, 14:41 UTC
Mastercard team confirmed that service has been restored and working as expected.
Thank you for your patience and continued support.
May 4, 14:41 UTC
May 3, 2026
Completed -
The scheduled maintenance has been completed.
May 3, 09:00 UTC
May 3, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 05:00 UTC
May 3, 05:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity between (05:00 - 09:00 UTC, 03 May 2026.
During the scheduled maintenance window, customers may experience an intermittent failure in the AMEX bank transactions.
Apr 30, 10:33 UTC
During the scheduled maintenance window, customers may experience an intermittent failure in the AMEX bank transactions.
Apr 30, 10:33 UTC
May 2, 2026
Completed -
The scheduled maintenance has been completed.
May 2, 04:00 UTC
May 2, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 01:00 UTC
May 2, 01:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity between 01:00 - 04:00 Hrs. UTC, 02 May 2026.
During the scheduled maintenance window, customers may experience an intermittent failure in the STC bank transactions.
Apr 28, 08:01 UTC
During the scheduled maintenance window, customers may experience an intermittent failure in the STC bank transactions.
Apr 28, 08:01 UTC
May 1, 2026
Completed -
The scheduled maintenance has been completed.
May 1, 04:45 UTC
May 1, 04:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 03:45 UTC
May 1, 03:45 UTC
Scheduled -
Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 01 May 2026.
Customers may experience 3DS transactions failure during the maintenance window.
Apr 27, 04:20 UTC
Customers may experience 3DS transactions failure during the maintenance window.
Apr 27, 04:20 UTC
Completed -
The scheduled maintenance has been completed.
May 1, 03:00 UTC
May 1, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 00:00 UTC
May 1, 00:00 UTC
Scheduled -
MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:
Entity Name Start Time End Time
SAIB Bank 00:00 UTC, 1 May 2026 02:45 UTC, 1 May 2026
Banque Saudi Fransi 00:30 UTC, 1 May 2026 00:35 UTC, 1 May 2026
Riyad Bank 01:00 UTC, 1 May 2026 03:00 UTC, 1 May 2026
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Apr 30, 10:02 UTC
Entity Name Start Time End Time
SAIB Bank 00:00 UTC, 1 May 2026 02:45 UTC, 1 May 2026
Banque Saudi Fransi 00:30 UTC, 1 May 2026 00:35 UTC, 1 May 2026
Riyad Bank 01:00 UTC, 1 May 2026 03:00 UTC, 1 May 2026
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Apr 30, 10:02 UTC
Completed -
The scheduled maintenance has been completed.
May 1, 03:00 UTC
May 1, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 23:00 UTC
Apr 30, 23:00 UTC
Scheduled -
MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:
Entity Name Start Time End Time
Vision Bank 23:00 UTC, 30 April 2026 03:00 UTC, 01 May 2026
Riyad Bank 23:00 UTC, 30 April 2026 00:00 UTC, 01 May 2026
SABB Bank 00:00 UTC, 01 May 2026 03:00 UTC, 01 May 2026
During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Apr 28, 07:47 UTC
Entity Name Start Time End Time
Vision Bank 23:00 UTC, 30 April 2026 03:00 UTC, 01 May 2026
Riyad Bank 23:00 UTC, 30 April 2026 00:00 UTC, 01 May 2026
SABB Bank 00:00 UTC, 01 May 2026 03:00 UTC, 01 May 2026
During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Apr 28, 07:47 UTC
Resolved -
The reported issue has been resolved in which customers may have experienced payment processing error messages and delays when attempting to process refunds between 19:24 Hrs. - 20:13 Hrs. UTC, 30 April 2026.
Services have been restored and are working as expected.
Thank you for your patience and continued support.
May 1, 01:58 UTC
Services have been restored and are working as expected.
Thank you for your patience and continued support.
May 1, 01:58 UTC
Identified -
A service disruption has been identified for Cybersource Payment Gateway Services.
Customers may experience payment processing error messages and delays when attempting to process refunds.
We will post further updates from Cybersource until the resolution of the issue.
Thank you for your patience and continued support.
Apr 30, 21:08 UTC
Customers may experience payment processing error messages and delays when attempting to process refunds.
We will post further updates from Cybersource until the resolution of the issue.
Thank you for your patience and continued support.
Apr 30, 21:08 UTC