All Systems Operational

About This Site

Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.

Acquirers/Gateways ? Operational
Authentication ? Operational
Issuers ? Operational
Noon Payments - Production ? Operational
Global - Production Operational
Saudi Arabia - Production Operational
Egypt - Production Operational
Noon Payments - Test ? Operational
Global - Test Operational
Saudi Arabia - Test Operational
Egypt - Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Mastercard Planned Maintenance activity Sep 18, 2025 23:00 - Sep 19, 2025 00:00 UTC

The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway in Kingdom of Saudi Arabia region (KSA) from 23:00 Hrs. UTC, 18 September 2025 to 00:00 Hrs. UTC, 19 September 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.

Posted on Sep 16, 2025 - 07:02 UTC

Mastercard Planned Maintenance activity Sep 19, 2025 01:00-08:00 UTC

The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway in Kingdom of Saudi Arabia region (KSA) between 01:00 - 08:00 Hrs. UTC, 19 September 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.

Posted on Sep 16, 2025 - 07:14 UTC

MADA Planned Activity (01:00 - 05:00 UTC 19 September 2025) Sep 19, 2025 01:00-05:00 UTC

MADA will be performing a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Al-Inma Bank 01:00 UTC, 19 September 2025 05:00 UTC, 19 September 2025
Saudi Investment Bank 01:00 UTC, 19 September 2025 05:00 UTC, 19 September 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.

Posted on Sep 16, 2025 - 09:34 UTC

MADA Planned Activity (04:30 - 05:00 UTC 19 Sept 2025) Sep 19, 2025 04:30-05:00 UTC

MADA will be performing a scheduled maintenance activity between 04:30 - 05:00 hrs. UTC, 19 September 2025.

During the scheduled maintenance window, customers may experience an intermittent failure into the AMEX transactions .

Posted on Sep 18, 2025 - 13:06 UTC

MADA Planned Activity (00:00 - 05:30 UTC 20 September 2025) Sep 20, 2025 00:00-05:30 UTC

MADA will be performing a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Saudi Awwal Bank 00:00 UTC, 20 September 2025 04:00 UTC, 20 September 2025
Banque Saudi Fransi 00:00 UTC, 20 September 2025 02:00 UTC, 20 September 2025
Gulf International Bank 02:00 UTC, 20 September 2025 05:30 UTC, 20 September 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.

Posted on Sep 16, 2025 - 11:24 UTC

MADA Planned Activity (23:00 UTC, 20 September 2025 - 04:00 UTC 21 September 2025) Sep 20, 2025 23:00 - Sep 21, 2025 04:00 UTC

MADA will be performing a scheduled maintenance activity between 23:00 Hrs. UTC, 20 September 2025 - 04:00 Hrs. UTC, 21 September 2025.

During the scheduled maintenance window, customers may experience intermittent failure in transactions from First Abu Dhabi Bank issuer.

Posted on Sep 16, 2025 - 09:39 UTC

Mastercard Planned Maintenance activity Sep 24, 2025 16:00 - Sep 25, 2025 00:00 UTC

Mastercard team has a planned activity in which they are performing a scheduled maintenance for the Mastercard Gateway in the Asia Pacific region between 16:00 Hrs. UTC, 24 September 2025 to 00:00 Hrs. UTC, 25 September 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failure into the transactions.

Posted on Sep 17, 2025 - 07:32 UTC

Mastercard Planned Maintenance activity Sep 26, 2025 02:00-10:30 UTC

The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway in Kingdom of Saudi Arabia region (KSA) between 02:00 - 10:30 Hrs. UTC, 26 September 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.

Posted on Sep 16, 2025 - 11:53 UTC

Arcot Planned Maintenance Activity Sep 28, 2025 01:00-09:00 UTC

The Arcot team will be performing a planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 28 Sept 2025.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

The Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period, and their team shall be closely monitoring the service performance.

Please refer to the below URLs for more information:
https://status.broadcom.com/services/arcot/notices/cd3ziptfblpee6zd-arcot-planned-monthly-maintenance-september-2025

Posted on Sep 07, 2025 - 06:02 UTC
Sep 18, 2025
Completed - The scheduled maintenance has been completed.
Sep 18, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 23:00 Hrs. UTC, 17 September 2025 - 01:00 Hrs. UTC, 18 September 2025.

During the scheduled maintenance window, customers may experience intermittent failure in transactions from D360 Bank issuer.

Sep 16, 07:36 UTC
Sep 17, 2025
Completed - The scheduled maintenance has been completed.
Sep 17, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 23:00 Hrs. UTC, 16 September 2025 - 00:30 Hrs. UTC, 17 September 2025.

During the scheduled maintenance window, customers may experience intermittent failure in transactions from Arab National Bank issuer.

Sep 16, 07:27 UTC
Sep 16, 2025
Sep 15, 2025
Completed - The scheduled maintenance has been completed.
Sep 15, 12:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 12, 04:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 12:00 UTC
Scheduled - The Cardinal Commerce team will be performing VCAS/Issuer Services Standard Network and Database Server Maintenance from 12:00 UTC, 11 September 2025 to 12:00 UTC, 15 September 2025.

Customer may experience a few periods of network latency during the maintenance window.

Please refer to the below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/qbp30gkd83kt

Aug 27, 06:10 UTC
Sep 14, 2025
Completed - The scheduled maintenance has been completed.
Sep 14, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 01:00 UTC
Scheduled - The Arcot team will be performing a planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 14 Sept, 2025.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

The Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period, and their team shall be closely monitoring the service performance.

Please refer to the below URLs for more information:
https://status.broadcom.com/services/arcot/notices/ju3wzkodcsmjooir-arcot-planned-monthly-maintenance-september-2025

Sep 7, 05:52 UTC
Sep 13, 2025
Completed - The scheduled maintenance has been completed.
Sep 13, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
First Abu Dhabi Bank 23:00 UTC, 12 September 2025 04:00 UTC, 13 September 2025
Banque Saudi Faransi 00:00 UTC, 13 September 2025 02:00 UTC, 13 September 2025
Al-Rajhi Bank 00:00 UTC, 13 September 2025 01:00 UTC, 13 September 2025
AMEX 05:00 UTC, 13 September 2025 07:00 UTC, 13 September 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.

Sep 11, 19:50 UTC
Sep 12, 2025
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from BANQUE SAUDI FRANSI card issuer while submitting the transactions between 16:42 Hrs. UTC - 17:57 Hrs. UTC, 12 September 2025.

The service has been restored and working as expected.

Thank you for your patience and continued support.

Sep 12, 18:12 UTC
Investigating - We are observing an intermittent decline from BANQUE SAUDI FRANSI card issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.

Sep 12, 17:28 UTC
Completed - The scheduled maintenance has been completed.
Sep 12, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Emirates NBD 23:00 UTC, 11 September 2025 04:00 UTC, 12 September 2025
AMEX 05:00 UTC, 12 September 2025 07:00 UTC, 12 September 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.

Sep 9, 07:36 UTC
Completed - The scheduled maintenance has been completed.
Sep 12, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 03:45 UTC
Scheduled - Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 - 04:45 hrs. UTC, 12 Sep 2025.

Customers may experience 3DS transaction failure during the maintenance window.

Sep 7, 23:23 UTC
Completed - The scheduled maintenance has been completed.
Sep 12, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 12:00 UTC
Scheduled - Cardinal Commerce team will be performing Centinel and Max Standard Network and Database Server maintenance from 12:00 UTC, 08 September 2025 to 23:59 UTC, 11 September 2025.

Customer may experience a few periods of network latency during the maintenance window.

Please refer below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/0b18pjwcfvkd

Aug 27, 06:24 UTC
Sep 11, 2025
Completed - The scheduled maintenance has been completed.
Sep 11, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 16:00 UTC
Scheduled - Mastercard team has a planned activity in which they are performing a scheduled maintenance for the Mastercard Gateway into the Asia Pacific region between 16:00 - 17:00 UTC, 11 September 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failure into the transactions.

Sep 1, 22:05 UTC
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent issue in the Decision Manager services which may result in a delay to processing of some transactions from 16:15 UTC, 3 Sept 2025 to 14:31 UTC, 11 Sept 2025.

Cybersource team has confirmed that the service has been restored and working as expected.

Thank you for your patience and continued support.

Sep 11, 16:12 UTC
Identified - Cybersource team has detected an issue that is currently affecting the Decision Manager which may result in a delay to processing of some transactions.

Cybersource team is currently investigating the issue.

We will post further updates till resolution of issue.

Please refer below URL for more information
https://status.cybersource.com/incidents/llfxf699g0tt

Thank you for your patience and continued support.

Sep 11, 05:20 UTC
Completed - The scheduled maintenance has been completed.
Sep 11, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 13:30 UTC
Scheduled - Noon Payments team will be performing a scheduled maintenance on the Payment Gateway Services for Global & Saudi Arabia region between 13:30 Hrs. - 14:30 Hrs. UTC, 11 Sept 2025.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.

Sep 11, 13:13 UTC
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent 3DS transactions failure while submitting the transactions between 02:06 - 13:33 Hrs. UTC, 11 September 2025.

The service has been restored and is working as expected.

Thank you for your patience and continued support.

Sep 11, 14:10 UTC
Investigating - We are observing an intermittent 3DS transactions failure from Mashreq Bank issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.

Sep 11, 09:12 UTC
Completed - The scheduled maintenance has been completed.
Sep 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 02:00 UTC
Scheduled - Noon Payments team will be performing a scheduled maintenance on the Payment Gateway Services for Global & Saudi Arabia region between 02:00 Hrs. - 04:00 Hrs. UTC, 11 Sept 2025.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.

Sep 10, 04:22 UTC
Completed - The scheduled maintenance has been completed.
Sep 11, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 23:00 UTC, 10 September 2025 - 01:00 UTC, 11 September 2025.

During the scheduled maintenance window, customers may experience intermittent failure in transactions from D360 Bank issuer.

Sep 7, 13:23 UTC
Sep 10, 2025
Resolved - The reported issue has been resolved in which customers may have experienced intermittent failure while processing the 3DS authentication into the transactions between 18:07 Hrs. - 20:11 Hrs. UTC, 09 September 2025.

Service has been restored and working as expected.

Thank you for your patience and continued support.

Sep 10, 05:53 UTC
Monitoring - Cardinal Commerce is aware of a service disruption causing intermittent failure while processing the 3DS authentication into the transactions.

Cardinal team has mitigated the issue, and they are monitoring closely to ensure the issue is resolved.

Please refer below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/s98qpq7kq9pc

Sep 9, 18:59 UTC
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from BARRAQ FINANCE COMPANY card issuer while submitting the transactions between 01:14 Hrs. UTC - 03:00 Hrs. UTC, 10 September 2025.

The service has been restored and working as expected.

Thank you for your patience and continued support.

Sep 10, 03:24 UTC
Update - We are still observing intermittent decline from BARRAQ FINANCE COMPANY card issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.

Sep 10, 03:02 UTC
Investigating - We are observing an intermittent decline from BARRAQ FINANCE COMPANY card issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.

Sep 10, 01:14 UTC
Sep 9, 2025
Resolved - The reported issue has been resolved in which customers may have experienced an issue with the Payment API service on Global Test Environment between 13:37 - 14:33 Hrs. UTC, 09 Sep 2025.

The services have been restored and working as expected.

Thank you for your patience and continued support.

Sep 9, 15:38 UTC
Monitoring - We are no longer observing the issue with the Payment API service on Global Test Environment.

We are continuing to monitor the same and will post further updates till the resolution of the issue.

Thank you for your patience and continued support.

Sep 9, 14:43 UTC
Investigating - We are observing an issue with the Payment API service on Global Test Environment.

We are currently investigating the issue on priority.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.

Sep 9, 14:32 UTC
Sep 8, 2025
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from D360 bank card issuer while submitting the transactions starting from 22:35 Hrs. UTC, 07 September 2025 to 02:55 Hrs. UTC, 08 September 2025.

The service has been restored and is working as expected.

Thank you for your patience and continued support.

Sep 8, 03:24 UTC
Update - We are still observing an intermittent decline from D360 bank card issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.

Sep 8, 01:54 UTC
Investigating - We are observing an intermittent decline from D360 bank card issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.

Sep 7, 22:58 UTC
Sep 7, 2025
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from the ABU DHABI ISLAMIC BANK card issuer while submitting the transactions between 13:20 - 18:20 Hrs. UTC, 07 September 2025.

The service has been restored and is working as expected.

Thank you for your patience and continued support.

Sep 7, 19:07 UTC
Monitoring - We are no longer observing intermittent decline from ABU DHABI ISLAMIC BANK card issuer while submitting the transactions.

We will post further updates till the resolution of the same.

Thank you for your patience and continued support.

Sep 7, 18:48 UTC
Investigating - We are observing an intermittent decline from ABU DHABI ISLAMIC BANK card issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.

Sep 7, 13:52 UTC
Sep 6, 2025
Completed - The scheduled maintenance has been completed.
Sep 6, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 23:00 UTC
Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Riyad Bank 23:00 UTC, 05 September 2025 03:00 UTC, 06 September 2025
Saudi Awwal Bank 00:00 UTC, 06 September 2025 04:00 UTC, 06 September 2025
Banque Saudi Fransi 00:00 UTC, 06 September 2025 02:00 UTC, 06 September 2025
Alrajhi Bank 00:00 UTC, 06 September 2025 01:00 UTC, 06 September 2025
Gulf National Bank 02:00 UTC, 06 September 2025 05:30 UTC, 06 September 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.

Sep 3, 06:58 UTC
Completed - The scheduled maintenance has been completed.
Sep 6, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 23:01 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 23:00 UTC, 05 September 2025 - 03:00 UTC, 06 September 2025.

During the scheduled maintenance window, customers may experience intermittent failure in transactions from Neoleap payment gateway.

Sep 4, 12:04 UTC
Sep 5, 2025
Completed - The scheduled maintenance has been completed.
Sep 5, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 01:00 UTC
Scheduled - The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway and Regional Service Center in Kingdom of Saudi Arabia region (KSA) between 01:00 - 08:00 Hrs. UTC, 05 September 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.

Aug 29, 10:09 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 21:00 UTC
Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Al-Bilad Bank 21:00 UTC, 04 September 2025 05:00 UTC, 05 September 2025
First Abu Dhabi Bank 00:00 UTC, 05 September 2025 05:00 UTC, 05 September 2025
Al-Inma Bank 01:00 UTC, 05 September 2025 05:00 UTC, 05 September 2025
Neoleap 23:00 UTC, 04 September 2025 03:00 UTC, 05 September 2025
Saudi Investment Bank 01:00 UTC, 05 September 2025 05:00 UTC, 05 September 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.

Sep 2, 20:54 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 03:45 UTC
Scheduled - Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 - 04:45 hrs. UTC, 05 Sep 2025.

Customers may experience 3DS transaction failure during the maintenance window.

Sep 1, 00:12 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 23:00 UTC
Scheduled - Mada has a planned maintenance activity for their GDC environment starting from 04 Sept 2025, 23:00 UTC to 05 Sept 2025, 03:00 UTC.

During the maintenance window, customers may experience intermittent failure in the E-commerce transactions.

Aug 27, 08:02 UTC
Sep 4, 2025
Completed - The scheduled maintenance has been completed.
Sep 4, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 16:00 UTC
Update - The Mastercard team has rescheduled activity in which they are performing scheduled maintenance for the Mastercard Gateway and MiGS in Asia Pacific region as per new schedule starting from 16:00 UTC, 03 September 2025 to 00:00 UTC, 04 September 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.

Aug 29, 10:04 UTC
Scheduled - The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway and MiGS in Asia Pacific region starting from 16:00 UTC, 04 September 2025 to 17:00 UTC, 04 September 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.

Aug 28, 10:54 UTC