All Systems Operational

About This Site

Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.

Production Environment - Global ? Operational
Acquirers/Gateways Performance ? Operational
Authentication Operational
Issuers Operational
Noon Payments Infrastructure Operational
Production Environment - Saudi Arabia ? Operational
Acquirers/Gateways Performance ? Operational
Authentication Operational
Issuers Operational
Noon Payments Infrastructure ? Operational
Production Environment - Egypt ? Operational
Acquirers/Gateways Performance ? Operational
Authentication Operational
Issuers Operational
Noon Payments Infrastructure ? Operational
Test Environment ? Operational
Test Environment - Global ? Operational
Test Environment - Saudi Arabia ? Operational
Test Environment - Egypt ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Arcot Planned Maintenance Activity Apr 27, 2025 01:00-09:00 UTC

Arcot team will be performing a planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 27 April 2025.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

The Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period, and their teams shall be closely monitoring service performance.

Please refer to the below URLs for more information:
https://status.broadcom.com/services/arcot/notices/ksg858abdxuonf4o-arcot-planned-monthly-maintenance-april-2025
Posted on Mar 27, 2025 - 13:33 UTC

Mastercard Planned Maintenance Activity Apr 29, 2025 16:00-17:00 UTC

Mastercard teams will perform scheduled maintenance for Mastercard Gateway in the Asia Pacific Region between 16:00 Hrs. UTC - 17:00 Hrs. UTC, 29 April 2025.

During the scheduled maintenance window, customers may experience an intermittent service disruption in the application.
Posted on Apr 23, 2025 - 10:18 UTC

Mastercard Planned Maintenance Activity Apr 29, 2025 17:00 - Apr 30, 2025 01:00 UTC

Mastercard teams will perform scheduled maintenance for Mastercard Gateway and Mastercard Internet Gateway Service (MiGS) in the Asia Pacific Region from 17:00 Hrs. UTC, 29 April 2025 to 01:00 Hrs. UTC, 30 April 2025.

During the scheduled maintenance window, customers may experience an intermittent service disruption in the application.
Posted on Apr 23, 2025 - 10:32 UTC
Apr 26, 2025

No incidents reported today.

Apr 25, 2025
Intermittent checkout failures for Mastercard Checkout Services (MACS)
Resolved - There was an issue for Mastercard Checkout Services (MACS) between 16:40 - 17:05 hrs. UTC, 25 April 2025.

During the issue customers may have experienced intermittent checkout transaction failures.

The Mastercard team has confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Apr 25, 17:23 UTC
MADA Planned Activity (21:00 UTC 24 Apr 2025 - 05:00 UTC 25 Apr 2025)
Completed - The scheduled maintenance has been completed.
Apr 25, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 21:00 UTC
Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
First Abu Dhabi Bank 21:00 UTC, 24 April 2025 05:00 UTC, 25 April 2025
Aljazeera Bank 01:00 UTC, 25 April 2025 03:00 UTC, 25 April 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Apr 23, 10:14 UTC
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Apr 25, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 03:45 UTC
Scheduled - Alrajhi Bank will be performing a planned maintenance activity for their production environment between 03:45 - 04:45 hrs. UTC on 25 April 2025.

Customers may experience 3DS transaction failure during the maintenance window.
Apr 21, 00:55 UTC
Apr 24, 2025
Intermittent checkout failures for Mastercard Checkout Services (MACS)
Resolved - There was an issue for Mastercard Checkout Services (MACS) between 21:18 - 21:31 hrs. UTC, 24 April 2025.

During the issue customers may have experienced intermittent checkout transaction failures.

The Mastercard team has confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Apr 24, 22:42 UTC
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Apr 24, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 00:30 UTC
Scheduled - The Noon Payments team will be performing scheduled maintenance on the Payment Gateway Services for Global and Saudi Arabia environments between 00:30 - 01:00 Hrs. UTC, 24 April 2025.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Apr 22, 13:15 UTC
Apr 23, 2025
Intermittent latency and timeout while submitting the transactions to Cybersource payment gateway service
Resolved - The reported issue has been resolved in which customers may have experienced an intermitent latency and timeout while submitting the transactions to Cybersource payment gateway service between 13:46 - 16:30 UTC, 23 April 2025.

Thank you for your patience and continued support.
Apr 23, 18:50 UTC
Investigating - We are observing an intermitent latency and timeout while submitting the transactions to Cybersource payment gateway service.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Apr 23, 16:18 UTC
Mastercard Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Apr 23, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 01:00 UTC
Scheduled - The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway in the Kingdom of Saudi Arabia (KSA) Region between 01:00 Hrs. - 08:00 Hrs. UTC, 23 April 2025.

During the scheduled maintenance window, customers may experience an intermittent service disruption into the application.
Apr 12, 13:37 UTC
MADA Planned Activity - (22 Apr 2025, 23:00 UTC - 23 Apr 2025, 02:00 UTC )
Completed - The scheduled maintenance has been completed.
Apr 23, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 23:00 UTC
Scheduled - Mada has a planned maintenance activity for their KDC environment starting from 23:00 hrs. UTC , 22 April to 02:00 hrs, UTC, 23 April 2025.

During the maintenance window, customers may experience intermittent failure in the E-commerce transactions.
Apr 17, 14:14 UTC
MADA Planned Activity (23:00 UTC 22 Apr 2025 - 01:00 UTC 23 Apr 2025)
Completed - The scheduled maintenance has been completed.
Apr 23, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 23:01 UTC
Scheduled - MADA will perform a scheduled maintenance activity from 23:00 Hrs. UTC, 22 April 2025 to 1:00 Hrs. UTC, 23 April 2025.

During the scheduled maintenance window, customers may experience intermittent failure in the transactions from the Gulf International Bank issuer.
Apr 20, 16:40 UTC
Apr 22, 2025
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Apr 22, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 02:00 UTC
Scheduled - Noon Payments team will be performing scheduled maintenance on the Payment Gateway Services between 02:00 Hrs. UTC - 04:00 Hrs. UTC, 22 April 2025.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Apr 19, 02:44 UTC
MADA Planned Activity (01:00 - 02:00 UTC, 22 Apr 2025)
Completed - The scheduled maintenance has been completed.
Apr 22, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 01:00 UTC
Scheduled - MADA will perform a scheduled maintenance activity between 01:00 - 02:00 Hrs. UTC, 22 April 2025.

During the scheduled maintenance window, customers may experience intermittent failure in the transactions from the Alinma Bank issuer.
Apr 20, 16:06 UTC
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025
MADA Planned Activity (21:00 UTC 18 Apr 2025 - 06:30 UTC 19 Apr 2025)
Completed - The scheduled maintenance has been completed.
Apr 19, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 21:00 UTC
Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Alrajhi Bank 21:00 UTC, 18 April 2025 01:00 UTC, 19 April 2025
Banque Saudi Fransi 23:00 UTC, 18 April 2025 04:00 UTC, 19 April 2025
Riyadh Bank 23:00 UTC, 18 April 2025 00:00 UTC, 19 April 2025
Saudi Awwal Bank 00:00 UTC, 19 April 2025 04:00 UTC, 19 April 2025
Riyadh Bank 01:00 UTC, 19 April 2025 05:00 UTC, 19 April 2025
American Express 04:30 UTC, 19 April 2025 06:30 UTC, 19 April 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Apr 15, 07:48 UTC
Apr 18, 2025
MADA Planned Activity (21:00 UTC 17 Apr 2025 - 06:30 UTC 18 Apr 2025)
Completed - The scheduled maintenance has been completed.
Apr 18, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 21:00 UTC
Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Alrajhi Bank 21:00 UTC, 17 April 2025 01:00 UTC, 18 April 2025
Arab National Bank 23:00 UTC, 17 April 2025 03:00 UTC, 18 April 2025
STC Bank 23:15 UTC, 17 April 2025 01:35 UTC, 18 April 2025
Banque Saudi Fransi 00:00 UTC, 18 April 2025 04:00 UTC, 18 April 2025
Aljazeera Bank 01:00 UTC, 18 April 2025 03:00 UTC, 18 April 2025
Saudi Awwal Bank 01:00 UTC, 18 April 2025 03:00 UTC, 18 April 2025
American Express 04:30 UTC, 18 April 2025 06:30 UTC, 18 April 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Apr 14, 12:45 UTC
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Apr 18, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 03:45 UTC
Scheduled - Alrajhi Bank will be performing a planned maintenance activity for their production environment between 03:45 - 04:45 hrs. UTC on 18 April 2025.

Customers may experience 3DS transaction failure during the maintenance window.
Apr 14, 03:03 UTC
Apr 17, 2025
Intermittent checkout failures for Mastercard Checkout Services (MACS)
Resolved - There was an issue for Mastercard Checkout Services (MACS) between 21:49 - 21:59 hrs. UTC, 16 April 2025.

During the issue customers may have experienced intermittent checkout transaction failures.

The Mastercard team has confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Apr 17, 00:09 UTC
Apr 16, 2025
MADA Planned Activity (23:00 UTC 15 Apr 2025 - 04:00 UTC 16 Apr 2025)
Completed - The scheduled maintenance has been completed.
Apr 16, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 23:00 UTC
Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Mastercard 23:00 UTC, 15 April 2025 04:00 UTC, 16 April 2025
D360 Bank 23:00 UTC, 15 April 2025 23:30 UTC, 15 April 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Apr 14, 10:32 UTC
Apr 15, 2025
Intermittent checkout failures for Mastercard Checkout Services (MACS)
Resolved - The reported issue has been resolved in which customers may have experienced intermittent checkout transaction failures between 09:11 - 12:10 UTC, 15 April 2025.

The Mastercard team has confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Apr 15, 22:03 UTC
Investigating - A service disruption has been identified for Mastercard Checkout Services (MACS).

Customers may experience intermittent checkout transactions failures.

We will post further updates once we receive the same from the Mastercard team.

Thank you for your patience and continued support.
Apr 15, 10:38 UTC
Mastercard Planned Maintenance Activity
Completed - This planned maintenance for Mastercard Payment Gateway Services - Asia Pacific gateway has been cancelled.

We will advise once we received reschedule maintenance notification from the Mastercard.
Apr 15, 15:12 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 15, 13:23 UTC
Scheduled - Mastercard teams will perform scheduled maintenance for Mastercard Gateway in the Asia Pacific Region from 17:00 Hrs. UTC, 15 April 2025 to 00:00 Hrs. UTC, 16 April 2025.

During the scheduled window, customers may experience a service disruption in the application.
Apr 10, 09:57 UTC
Intermittent failure detected while submitting the transactions to Mastercard payment gateway service
Resolved - The reported issue has been resolved in which customers may have experienced intermittent failures while submitting the transactions to Mastercard payment gateway services for the below-mentioned impact durations.

Durations on 14 April 2025.
1. From 17:05 to 17:11 UTC,
2. From 17:21 to 17:28 UTC,
3. From 17:37 to 17:42 UTC,
4. From 18:39 to 18:55 UTC,
5. From 19:09 to 19:15 UTC,
6. From 20:26 to 20:42 UTC,
7. From 21:04 to 21:11 UTC,
8. From 21:54 to 22:02 UTC,
9. From 22:06 to 22:10 UTC,
10. From 22:57 to 22:58 UTC,
11. From 23:30 to 23:32 UTC.

Durations on 15 April 2025.
1. From 00:30 to 00:36 UTC,
2. From 03:30 to 03:32 UTC.

The Mastercard team has confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Apr 15, 05:24 UTC
Monitoring - We are no longer seeing intermittent failure while submitting the transactions to Mastercard payment gateway service.

We are continuing to monitor the issue and will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Apr 14, 20:27 UTC
Investigating - We are observing intermittent failure while submitting the transactions to Mastercard payment gateway service.

We kept it under observation and will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Apr 14, 17:56 UTC
MADA Planned Activity (23:00 UTC 14 Apr 2025 - 04:00 UTC 15 Apr 2025)
Completed - The scheduled maintenance has been completed.
Apr 15, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 23:00 UTC
Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Mastercard 23:00 UTC, 14 April 2025 04:00 UTC, 14 April 2025
National Bank of Kuwait 23:00 UTC, 14 April 2025 03:00 UTC, 14 April 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Apr 14, 10:19 UTC
Apr 14, 2025
Intermittent failure detected while submitting the transactions to Mastercard payment gateway service
Resolved - There was a service disruption for Mastercard payment gateway service between 16:04 - 16:21 UTC, 14 April 2025.

During the issue customers may have experienced intermittent failure while submitting the transactions to Mastercard payment gateway service.

The Mastercard team has confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Apr 14, 16:27 UTC
Intermittent failure detected while submitting the transactions to Mastercard payment gateway service
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent failure while submitting the transactions to Mastercard payment gateway services between 14:21 - 14:52 UTC, 14 April 2025.

The Mastercard team has confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Apr 14, 15:39 UTC
Investigating - We are observing intermittent failure while submitting the transactions to Mastercard payment gateway service.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Apr 14, 14:34 UTC
Intermittent failure detected while submitting the transactions to Mastercard payment gateway service
Resolved - There was a service disruption for Mastercard payment gateway service between 12:52 - 13:07 & 13:20 - 13:29 UTC, 14 April 2025.

During the issue customers may have experienced intermittent failure while submitting the transactions to Mastercard payment gateway service.

The Mastercard team has confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Apr 14, 13:58 UTC
Cardinal Commerce Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Apr 14, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 12:00 UTC
Scheduled - Cardinal Commerce team will be performing VCAS/Issuer Services Standard Network and Database Server Maintenance from 12:00 Hrs. UTC, 10 April 2025 to 12:00 Hrs. UTC, 14 April 2025.

Customers may experience a few periods of network latency during the maintenance window.

Please refer to the below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/qt4g41q746sj
Mar 24, 14:24 UTC
Apr 13, 2025
Arcot Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Apr 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 01:00 UTC
Scheduled - Arcot team will be performing a planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 13 April 2025.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

The Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period, and their teams shall be closely monitoring service performance.

Please refer to the below URLs for more information:
https://status.broadcom.com/services/arcot/notices/kscu5cfvjtpcb5po-arcot-planned-monthly-maintenance-april-2025
Mar 27, 13:31 UTC
Apr 12, 2025
MADA Planned Activity (23:00 UTC 11 Apr 2025 - 04:00 UTC 12 Apr 2025)
Completed - The scheduled maintenance has been completed.
Apr 12, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 23:00 UTC
Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Alrajhi Bank 23:00 UTC, 11 April 2025 04:00 UTC, 12 April 2025
Riyadh Bank 23:00 UTC, 11 April 2025 00:00 UTC, 12 April 2025

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Apr 8, 14:01 UTC
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