Mastercard Planned Maintenance Activity
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 2024 - 16:00 UTC
Scheduled - Mastercard teams will perform scheduled maintenance for Mastercard Gateway and Mastercard Internet Gateway Service (MiGS) in the Asia Pacific Region from 16:00 Hrs. UTC, 20 November to 00:00 Hrs. UTC, 21 November 2024.

During the scheduled maintenance window, customers may experience an intermittent service disruption in the application.
Nov 20, 2024 16:00 - Nov 21, 2024 00:00 UTC

About This Site

Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.

Production Environment - Global Endpoints ? Operational
Acquirers/Gateways Performance ? Operational
Authentication Operational
Issuers Operational
Noon Payments Infrastructure ? Operational
Production Environment - KSA Endpoints ? Operational
Acquirers/Gateways Performance ? Operational
Authentication Operational
Issuers Operational
Noon Payments Infrastructure ? Operational
Test Environment Operational
Global Endpoints ? Operational
KSA Endpoints ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
MADA Planned Maintenance Activity Nov 20, 2024 23:00 - Nov 21, 2024 03:00 UTC
MADA will perform a scheduled maintenance activity from 23:00 Hrs. UTC, 20 November to 03:00 Hrs. UTC, 21 November 2024.

During the scheduled maintenance window, customers may experience intermittent failure in the e-commerce transactions from the Gulf International Bank.
Posted on Nov 17, 2024 - 12:48 UTC
Scheduled Maintenance on Noon Payments Infrastructure Nov 21, 2024 01:30-03:30 UTC
The noon payments team will perform scheduled maintenance for the Payment Gateway Services between 01:30 Hrs. - 03:30 Hrs. UTC, 21 November 2024.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Posted on Nov 20, 2024 - 11:35 UTC
MADA Planned Maintenance Activity Nov 21, 2024 23:00 - Nov 22, 2024 01:00 UTC
MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Alinma Bank 23:00 UTC, 21 November 2024 01:00 UTC, 22 November 2024
Saudi National Bank 00:00 UTC, 22 November 2024 01:00 UTC, 22 November 2024

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Posted on Nov 17, 2024 - 14:08 UTC
MADA Planned Maintenance Activity Nov 22, 2024 03:30-06:30 UTC
MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Alrajhi Bank 03:30 UTC, 22 November 2024 04:30 UTC, 22 November 2024
American Express 04:30 UTC, 22 November 2024 06:30 UTC, 22 November 2024

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Posted on Nov 17, 2024 - 14:00 UTC
Alrajhi Bank Planned Maintenance Activity Nov 22, 2024 03:45-04:45 UTC
Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 Hrs - 04:45 Hrs. UTC on 22 November 2024.

Customers may experience 3DS transaction failure during the maintenance window.
Posted on Nov 17, 2024 - 23:48 UTC
MADA Planned Maintenance Activity Nov 23, 2024 04:30-06:30 UTC
MADA will perform a scheduled maintenance activity between 04:30 Hrs - 06:30 Hrs. UTC on 23 November 2024.

During the scheduled maintenance window, customers may experience intermittent failure in the e-commerce transactions from American Express.
Posted on Nov 17, 2024 - 12:59 UTC
Past Incidents
Nov 20, 2024
Mastercard Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Nov 20, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 16:00 UTC
Scheduled - Mastercard team will perform scheduled maintenance for Mastercard Payment Gateway Services in Asia Pacific Region between 16:00 - 17:00 UTC, 20 November 2024.

During the scheduled maintenance window, customers may experience an intermittent service disruption in the application.
Nov 16, 01:28 UTC
MADA Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Nov 20, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:00 UTC
Scheduled - Mada has a planned maintenance activity for their GDC environment starting from 23:00 UTC, 19 November 2024 to 02:00 UTC, 20 November 2024.

During the maintenance window, customers may experience intermittent failure into the E-commerce transactions.
Nov 19, 05:29 UTC
Nov 19, 2024
Intermittent issue in Noon Payment checkout service
Resolved - The reported issue has been resolved in which customer/merchant may have experienced an intermittent issue while redirecting to the checkout page between 12:35 - 13:03 Hrs. UTC, 19 November 2024.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Nov 19, 13:36 UTC
Monitoring - We are no longer seeing intermittent issue with Noon Payment checkout services for Global endpoints.

We are continuing to monitor and will post further updates till the restoration of the issue.

Thank you for your patience and continued support.
Nov 19, 13:18 UTC
Investigating - We are observing intermittent issue with Noon Payment checkout services for Global endpoints

Noon payment team is investigating the issue on priority.

Customer/Merchant may experience intermittent issues while redirecting to the checkout page.

Thank you for your patience and continued support.
Nov 19, 13:00 UTC
Scheduled Maintenance on Noon Payments Infrastructure for KSA endpoints
Completed - The scheduled maintenance has been completed.
Nov 19, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 02:30 UTC
Scheduled - The noon payments team will perform scheduled maintenance to update the certificates for KSA Environment between 02:30 hrs. - 03:00 hrs. UTC on 19 November 2024.

During the scheduled maintenance window, we are not anticipating any impact on the services of KSA endpoints.
Nov 18, 16:47 UTC
MADA Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Nov 19, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:00 UTC
Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Tweeq Bank 00:00 UTC, 19 November 2024 02:00 UTC, 19 November 2024
D360 Bank 00:00 UTC, 19 November 2024 01:00 UTC, 19 November 2024

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Nov 17, 13:20 UTC
Nov 18, 2024
MADA Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Nov 18, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 23:00 UTC
Scheduled - MADA will perform a scheduled maintenance activity from 23:00 Hrs. UTC, 17 November to 01:00 Hrs. UTC, 18 November 2024.

During the scheduled maintenance window, customers may experience intermittent failure in the e-commerce transactions from the Vision Bank.
Nov 17, 12:15 UTC
Nov 17, 2024
Intermittent 3DS transaction failure detected from Emirates NBD Bank issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent 3DS authentication failure into the transactions from Emirates NBD Bank issuer between 12:23 - 12:59 UTC, 17 November 2024.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Nov 17, 13:25 UTC
Identified - We are observing an intermittent 3DS authentication failure in the transactions from the Emirates NBD Bank issuer.

We will post further updates till resolution of the issue.

Thank you for your patience and continued support.
Nov 17, 12:39 UTC
Investigating - We are observing an intermittent 3DS authentication failure in the transactions.

We will post further updates till resolution of the issue.

Thank you for your patience and continued support.
Nov 17, 12:27 UTC
Nov 16, 2024
MADA Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Nov 16, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 23:00 UTC
Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Alrajhi Bank 23:00 UTC, 15 November 2024 04:00 UTC, 16 November 2024
Saudi Awwal Bank 01:00 UTC, 16 November 2024 02:00 UTC, 16 November 2024
Saudi National Bank 00:00 UTC, 16 November 2024 00:30 UTC, 16 November 2024
Albilad Bank 00:00 UTC, 16 November 2024 04:00 UTC, 16 November 2024
AMEX 04:30 UTC, 16 November 2024 06:30 UTC, 16 November 2024

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Nov 12, 20:18 UTC
Intermittent checkout failures for Mastercard Checkout Services (MACS)
Resolved - There was an issue with Mastercard Checkout Services (MACS) from 16:40 UTC to 18:50 UTC, 15 November 2024.

During the issue, customers may have experienced intermittent checkout failures.

The Mastercard team has confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Nov 16, 05:09 UTC
Nov 15, 2024
MADA Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Nov 15, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 21:00 UTC
Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Neoleap 21:00 UTC, 14 November 2024 01:00 UTC, 15 November 2024
Banque Saudi Fransi 00:00 UTC, 15 November 2024 04:00 UTC, 15 November 2024
Alrajhi Bank 03:30 UTC, 15 November 2024 04:30 UTC, 15 November 2024
AMEX 04:30 UTC, 15 November 2024 06:30 UTC, 15 November 2024

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Nov 12, 20:13 UTC
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Nov 15, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 03:45 UTC
Scheduled - Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 Hrs - 04:45 Hrs. UTC on 15 November 2024.

Customers may experience 3DS transaction failure during the maintenance window.
Nov 11, 02:33 UTC
Scheduled maintenance on Noon payments infrastructure
Completed - The scheduled maintenance has been completed.
Nov 15, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 00:30 UTC
Scheduled - The noon payments team will perform scheduled maintenance for the Payment Gateway Services between 00:30 UTC to 04:30 UTC, 15 November 2024.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Nov 12, 05:50 UTC
Nov 14, 2024
Mastercard Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Nov 14, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 01:00 UTC
Scheduled - Mastercard team has a planned activity in which they are performing scheduled maintenance for Mastercard Gateway and Regional Service Center in the Kingdom of Saudi Arabia (KSA) Region between 1:00 Hrs. UTC - 8:00 Hrs. UTC, 14 November 2024.

During the scheduled maintenance window, customers may experience an intermittent service disruption in the application.
Nov 12, 09:18 UTC
Mastercard Planned Maintenance Activity for KSA region
Completed - The scheduled maintenance has been completed.
Nov 14, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 23:00 UTC
Scheduled - Mastercard team has a planned activity in which they will perform maintenance for Mastercard Payment Gateway service in the Kingdom of Saudi Arabia (KSA) Region from 23:00 Hrs. UTC, 13 November 2024 to 00:00 Hrs. UTC, 14 November 2024.

During the scheduled maintenance window, customers may experience increase in transaction timeouts or failed transactions.
Nov 12, 10:03 UTC
Nov 13, 2024
Intermittent failure detected while submitting the transactions to Mastercard payment gateway services
Resolved - The reported issue has been resolved in which customers may have experienced failures while submitting transactions to Mastercard payment gateway service between 18:10 - 20:53 UTC, 13 November 2024.

Mastercard Team confirmed that services are working are fine.

Thank you for your patience and continued support.
Nov 13, 21:40 UTC
Identified - A service disruption has been identified for Mastercard Payment Gateway Services starting from 18:10 UTC, 13 November 2024.

Mastercard team is working towards mitigating the impact.

We will post further updates from Mastercard till resolution of issue.

Thank you for your patience and continued support.
Nov 13, 19:17 UTC
MADA Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Nov 13, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 23:00 UTC
Scheduled - MADA will perform a scheduled maintenance activity from 23:00 Hrs. UTC,12 November to 03:00 Hrs. UTC,13 November 2024.

During the scheduled maintenance window, customers may experience intermittent failure in the e-commerce transactions from the Gulf International Bank.
Nov 11, 12:45 UTC
Nov 12, 2024
Intermittent 3DS failure detected while submitting the transactions to Mastercard payment gateway services for AMEX scheme
Resolved - There was an issue that has been resolved in which customers may have experienced an intermittent 3DS failures while submitting transactions to the Mastercard payment gateway service for AMEX scheme between 05:15 - 06:45 UTC, 12 November 2024.

Mastercard team has confirmed that the service has been restored and working as expected.

Thank you for your patience and continued support.
Nov 12, 09:56 UTC
MADA Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Nov 12, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 01:30 UTC
Scheduled - MADA will perform a scheduled maintenance activity between 01:30 Hrs. - 03:30 Hrs. UTC, 12 November 2024.

During the scheduled maintenance window, customers may experience intermittent failure in the e-commerce transactions from the Gulf International Bank
Nov 10, 11:08 UTC
Nov 11, 2024
Test Environment - Intermittent delay and failure detected while submitting transactions
Resolved - The reported issue has been resolved in which we have observed Intermittent delay and failure while submitting transactions between 11:00 Hrs.-13:07 Hrs. UTC, 11 November 2024.

Now team confirmed that service has been restored and working as expected.

Thank you for your patience and continued support.
Nov 11, 13:58 UTC
Investigating - We are observing an intermittent delay and timeout while submitting the transactions.

This Issue was affected global endpoints on test environment.

We are currently investigating the issue on priority.

Thank you for your patience and continued support.
Nov 11, 11:41 UTC
Nov 10, 2024
Intermittent latency and failure detected while submitting transactions to Cybersource payment gateway service
Resolved - The reported issue has been resolved in which customers may have experienced Intermittent latency and failure while submitting transactions to Cybersource payment gateway service between 10:07 - 11:10 UTC, 10 November 2022.


Thank you for your patience and continued support.
Nov 10, 11:38 UTC
Investigating - We are observing Intermittent latency and failure while submitting transactions to Cybersource payment gateway service.

We will post further updates till resolution of issue.

Thank you for your patience.
Nov 10, 10:32 UTC
Intermittent transaction failure detected from KSA issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from KSA issuer while submitting the transactions between 08:20 - 08:46 UTC on 10 November 2024.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Nov 10, 09:44 UTC
Investigating - We are observing an intermittent decline from KSA issuers while submitting the transactions.

We will post further updates till the restoration of the service.

Thank you for your patience and continued support.
Nov 10, 08:31 UTC
Arcot Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Nov 10, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 01:00 UTC
Scheduled - Arcot will be performing planned maintenance activity between 01:00 - 09:00 UTC, 10 November 2024.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period and their teams shall be closely monitoring service performance.

Please refer to below URLs for more information:
https://status.broadcom.com/services/arcot/notices/876siwewqvlkl6j6-arcot-planned-monthly-maintenance-november-2024
Nov 3, 19:54 UTC
Nov 9, 2024
Intermittent 3ds transaction failure detected from Banque Du Caire bank issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent 3ds authentication failure from Banque Du Caire bank card issuer while submitting the transactions between 19:00 - 19:12 Hrs. UTC, 09 Nov'24.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Nov 9, 19:48 UTC
Monitoring - We are no longer seeing the intermittent 3ds authentication failure from Banque Du Caire bank card issuer while submitting the transactions.

We are continuing to monitor and will post further updates till the restoration of the issue.

Thank you for your patience and continued support.
Nov 9, 19:37 UTC
Investigating - We are observing an intermittent 3ds authentication failure from Banque Du Caire bank card issuer while submitting the transactions.

We will post further updates till the restoration of the issue.

Thank you for your patience and continued support.
Nov 9, 19:09 UTC
MADA Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Nov 9, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 01:00 UTC
Scheduled - MADA will perform a scheduled maintenance activity between 01:00 Hrs. - 02:30 Hrs. UTC, 09 November 2024.

During the scheduled maintenance window, customers may experience intermittent failure in the e-commerce transactions from the Alrajhi Bank.
Nov 4, 01:09 UTC
Nov 8, 2024
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Nov 8, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 03:45 UTC
Scheduled - Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 Hrs-04:45 Hrs. UTC on 08 November 2024.

Customers may experience 3DS transaction failure during the maintenance window.
Nov 4, 02:31 UTC
MADA Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Nov 8, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:00 UTC
Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Alinma Bank 23:00 UTC, 07 November 2024 03:00 UTC, 08 November 2024
Albilad Bank 00:00 UTC, 08 November 2024 04:00 UTC, 08 November 2024
Banque Saudi Fransi 00:00 UTC, 08 November 2024 04:00 UTC, 08 November 2024
Alrajhi Bank 03:30 UTC, 08 November 2024 04:30 UTC, 08 November 2024

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Nov 4, 02:25 UTC
Nov 7, 2024
Intermittent transactions failure detected from STC pay (Non banking issuer)
Resolved - The reported issue has been resolved in which customers may have experienced intermittent declines from STC Pay (non-banking issuer) while submitting the transactions between 08:11 Hrs. UTC - 09:22 Hrs. UTC, 07 November 2024.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Nov 7, 10:05 UTC
Monitoring - We are no longer seeing the intermittent declines from STC pay (non banking issuer) while submitting the transactions.

We are continuing to monitor and will post further updates till the restoration of the issue.

Thank you for your patience and continued support.
Nov 7, 09:33 UTC
Investigating - We are observing intermittent declines from STC Pay (non-banking issuer) while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Nov 7, 08:27 UTC
MADA Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Nov 7, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 00:00 UTC
Scheduled - MADA will perform a scheduled maintenance activity between 00:00 Hrs. - 02:00 Hrs. UTC, 07 November 2024.

During the scheduled maintenance window, customers may experience intermittent failure in the e-commerce transactions from the D360 Bank.
Nov 4, 01:04 UTC
Nov 6, 2024
Intermittent delay and timeout while submitting the transactions detected
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent delay and timeout while submitting the transactions between 07:32 Hrs. - 07:50 Hrs. UTC, 06 November 2024.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Nov 6, 08:01 UTC
Investigating - We are observing an intermittent dealy and timeout while submitting the transactions.

We are currently investigating the issue.

We will post further updates till the restoration of the services.

Thank you for your patience and continues support.
Nov 6, 07:41 UTC
Scheduled maintenance on Noon payments infrastructure
Completed - The scheduled maintenance has been completed.
Nov 6, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 01:30 UTC
Scheduled - The noon payments team will perform scheduled maintenance for the Payment Gateway Services between 01:30 UTC to 04:30 UTC, 06 November 2024.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Nov 4, 14:09 UTC
MADA Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Nov 6, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 00:00 UTC
Scheduled - MADA will perform a scheduled maintenance activity between 00:00 Hrs. - 02:00 Hrs. UTC, 06 November 2024.

During the scheduled maintenance window, customers may experience intermittent failure in the e-commerce transactions from the Saudi National Bank.
Nov 4, 01:01 UTC
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