All Systems Operational

About This Site

Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.

Acquirers/Gateways Operational
Authentication Operational
Issuers Operational
Noon Payments - Production Operational
Global - Production Operational
Saudi Arabia - Production Operational
Egypt - Production Operational
Noon Payments - Test Operational
Global - Test Operational
Saudi Arabia - Test Operational
Egypt - Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

MADA Planned Activity (22:00 UTC, 13 October 2026 - 01:00 UTC, 14 October 2026) Oct 13, 2026 22:00 - Oct 14, 2026 01:00 UTC

MADA will be performing a scheduled maintenance activity from 22:00 Hrs. UTC, 13 October 2026 to 01:00 Hrs. UTC, 14 October 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the FAB bank transactions.
Posted on Oct 11, 2026 - 09:27 UTC

Scheduled Maintenance on Noon Payments Infrastructure Oct 14, 2026 02:00-04:00 UTC

The team will be performing scheduled maintenance on Noon Payments infrastructure for the Global, Saudi Arabia, and Egypt production environments between 02:00 - 04:00 Hrs. UTC, 14 October 2026.

During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting the requests.
Posted on Oct 12, 2026 - 12:00 UTC

MADA Planned Activity (23:00 UTC, 15 October 2026 - 03:00 UTC, 16 October 2026) Oct 15, 2026 23:00 - Oct 16, 2026 03:00 UTC

MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:

Entity Name Start Time End Time
Riyad Bank 23:00 UTC, 15 October 2026 03:00 UTC, 16 October 2026
Albilad Bank 00:00 UTC, 16 October 2026 02:50 UTC, 16 October 2026
BSF Bank 00:00 UTC, 16 October 2026 02:00 UTC, 16 October 2026
SNB Bank 01:00 UTC, 16 October 2026 02:00 UTC, 16 October 2026
INMA Bank 01:00 UTC, 16 October 2026 01:30 UTC, 16 October 2026

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Posted on Oct 11, 2026 - 09:36 UTC

Alrajhi Bank Planned Maintenance Activity Oct 16, 2026 03:45-04:45 UTC

Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 16 October 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Posted on Oct 12, 2026 - 06:17 UTC

MADA Planned Activity (23:00 UTC, 16 October 2026 - 04:00 UTC, 17 October 2026) Oct 16, 2026 23:00 - Oct 17, 2026 04:00 UTC

MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:

Entity Name Start Time End Time
Riyad Bank 23:00 UTC, 16 October 2026 03:00 UTC, 17 October 2026
STC Bank 01:00 UTC, 17 October 2026 03:00 UTC, 17 October 2026
Alrajhi Bank 02:00 UTC, 17 October 2026 04:00 UTC, 17 October 2026

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Posted on Oct 11, 2026 - 09:44 UTC

Arcot Planned Maintenance Activity Oct 25, 2026 01:00-09:00 UTC

Arcot will be performing a planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 25 October 2026.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period and their teams shall be closely monitoring service performance.

Please refer to the below URL for more information:
https://status.broadcom.com/services/arcot/notices/5fqxyrxo9nbggmsi-planned-monthly-maintenance-october-2026
Posted on Oct 05, 2026 - 13:14 UTC

Oct 13, 2026

No incidents reported today.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

Intermittent latency and timeout detected while submitting the transactions to Mastercard payment gateway service - Saudi Arabia
Resolved - The reported issue has been resolved in which customers may have experienced failures while submitting the transactions to the Mastercard payment gateway service between 07:31-11:01 Hrs. UTC, 11 October 2026.

The service has been restored and is working as expected.

Thank you for your patience and continued support.
Oct 11, 11:09 UTC
Investigating - We are observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services in the Kingdom of Saudi Arabia region.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 11, 07:58 UTC

Oct 10, 2026

MADA Planned Activity (00:00 UTC, 10 October 2026 - 04:00 UTC, 10 October 2026)
Completed - The scheduled maintenance has been completed.
Oct 10, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 00:00 UTC
Scheduled - MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:

Entity Name Start Time End Time
Riyad Bank 00:00 UTC, 10 October 2026 02:00 UTC, 10 October 2026
STC Bank 01:00 UTC, 10 October 2026 04:00 UTC, 10 October 2026
Saudi Awwal Bank 01:00 UTC, 10 October 2026 04:00 UTC, 10 October 2026
Alrajhi Bank 02:00 UTC, 10 October 2026 04:00 UTC, 10 October 2026

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Oct 7, 09:18 UTC

Oct 9, 2026

Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Oct 9, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 03:45 UTC
Scheduled - Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 09 October 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Oct 5, 00:43 UTC
MADA Planned Activity (0:00 UTC - 04:30 UTC, 09 October 2026)
Completed - The scheduled maintenance has been completed.
Oct 9, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 00:00 UTC
Scheduled - MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:

Entity Name Start Time End Time
Riyad Bank 00:00 UTC, 09 October 2026 02:00 UTC, 09 October 2026
SNB Bank 01:00 UTC, 09 October 2026 03:00 UTC, 09 October 2026
Alrajhi Bank 03:30 UTC, 09 October 2026 04:30 UTC, 09 October 2026

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Oct 4, 12:47 UTC
MADA Planned Activity (23:00 UTC, 08 October 2026 - 04:00 UTC, 09 October 2026)
Completed - The scheduled maintenance has been completed.
Oct 9, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity from 23:00 Hrs. UTC, 08 October 2026 to 04:00 Hrs. UTC, 09 October 2026.

During the scheduled maintenance window, customers may experience minor interruptions to MADA services.
Oct 8, 09:57 UTC

Oct 8, 2026

Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Oct 8, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 04:00 UTC
Scheduled - The team will be performing scheduled maintenance on Noon Payments infrastructure for the Global, Saudi Arabia, and Egypt production environments between 04:00 - 06:00 Hrs. UTC, 08 October 2026.

During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting the requests.
Oct 7, 12:43 UTC
MADA Planned Activity (23:00 UTC, 7 October 2026 – 02:00 UTC, 8 October 2026)
Completed - The scheduled maintenance has been completed.
Oct 8, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity from 23:00 UTC, 7 October 2026 – 02:00 UTC, 8 October 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the D360 Bank transactions.
Oct 4, 11:43 UTC

Oct 7, 2026

Intermittent timeout and failure detected while submitting the transactions to Mastercard payment gateway service - Saudi Arabia
Resolved - A service degradation has been identified and resolved for Mastercard Gateway in the Kingdom of Saudi Arabia region.

Impacted customers may have seen an increase in transaction timeouts and/or failed transactions between 07:09 - 07:41 Hrs. UTC, 07 Oct 2026.

The Mastercard team has confirmed that services have been restored and are working as expected.

Thank you for your patience and continued support.
Oct 7, 08:35 UTC

Oct 6, 2026

Intermittent failure detected while submitting the transactions to Mastercard payment gateway service - Saudi Arabia
Resolved - A service degradation has been identified and resolved for Mastercard Gateway in the Kingdom of Saudi Arabia region.

Impacted customers may have seen an increase in transaction timeouts and/or failed transactions between 06:32 - 06:47 Hrs. UTC, 06 Oct 2026.

Mastercard team has confirmed that services have been restored and are working as expected.

Thank you for your patience and continued support.
Oct 6, 07:29 UTC
Monitoring - We are no longer observing the intermittent transaction failures from KSA issuers while submitting the transactions.

We will continue to monitor the same and will post further updates till the restoration of the service.

Thank you for your patience and continued support.
Oct 6, 07:00 UTC
Investigating - We are observing an intermittent decline from the KSA issuers while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 6, 06:43 UTC
Intermittent transaction failure detected from Alrajhi Bank issuer
Resolved - The reported issue has been resolved in which customers may have experienced the intermittent transaction failure from Alrajhi Bank issuer between 22:04 - 22:26 Hrs. UTC, 05 October 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Oct 6, 00:40 UTC
Monitoring - We are no longer observing the intermittent transaction failure from the Alrajhi Bank issuer while submitting the transactions.

We will continue to monitor the same and will post further updates till the restoration of the service.

Thank you for your patience and continued support
Oct 5, 23:23 UTC
Investigating - We are observing an intermittent decline from Alrajhi Bank issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 5, 22:31 UTC

Oct 5, 2026

Intermittent failure detected while submitting the transactions to Mastercard payment gateway service - Saudi Arabia
Resolved - The reported issue has been resolved in which customers may have experienced intermittent failure while submitting the transactions to Mastercard payment gateway services for the Saudi Arabia region between 14:48 - 15:37 Hrs. UTC, 05 October 2026.

Mastercard team confirmed that the affected transactions were submitted through MPGS; however, the underlying issue originated from an external dependency outside the MPGS platform

Services have been restored and are working as expected.

Thank you for your patience and continued support.
Oct 5, 16:52 UTC
Identified - A service degradation has been identified and is ongoing for Mastercard Gateway in the Kingdom of Saudi Arabia region.

Impacted customers may see an increase in transaction timeouts and/or failed transactions.

Mastercard team is working towards mitigating the impact and are urgently investigating the underlying issue. 

Thank you for your patience and continued support.
Oct 5, 15:39 UTC
Update - We are observing an intermittent decline from the KSA issuers while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 5, 15:28 UTC
Investigating - We are observing an intermittent decline from Alrajhi Bank issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 5, 15:19 UTC
Intermittent transaction failure detected from STC issuer
Resolved - This incident has been resolved.
Oct 5, 15:32 UTC
Update - The reported issue has been resolved in which customers may have experienced an intermittent decline from STC issuer while submitting the transactions between 14:50 -15:08 Hrs. UTC, 05 Oct 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Oct 5, 15:32 UTC
Investigating - We are observing an intermittent decline from STC Bank issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 5, 15:07 UTC
MADA Planned Activity (00:30 UTC - 02:30 UTC, 05 October 2026)
Completed - The scheduled maintenance has been completed.
Oct 5, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 00:30 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 00:30 UTC - 02:30 UTC, 05 October 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the Saudi Awwal Bank transactions.
Oct 4, 11:39 UTC

Oct 4, 2026

Intermittent checkout failures for Mastercard Checkout Services (MACS)
Resolved - There was an issue with Mastercard Checkout Services (MACS) starting from 23:34 UTC, 03 October 2026 to 00:15 UTC, 04 October 2026.

During the issue, customers may have experienced intermittent checkout transaction failures.

The Mastercard team confirmed that the services have been restored and are working as expected.

Thank you for your patience and continued support.
Oct 4, 05:20 UTC
Intermittent failure detected while submitting transactions to Cybersource payment gateway service
Resolved - The reported issue has been resolved in which customers may have experienced issue that affected the Payer Authentication Service while submitting transactions to CyberSource payment gateway between 20:52 - 21:45 UTC, 03 October 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Oct 4, 03:23 UTC
Monitoring - Cybersource team mitigated the issue affecting the Payer Authentication Service.

Cybersource team is monitoring closely to ensure the issue is resolved.

Please refer below URL for more information:
https://status.cybersource.com/incidents/3286k47n5chr

Thank you for your patience and continued support.
Oct 3, 21:54 UTC
Update - Cybersource is aware of an issue that is currently affecting the Payer Authentication Service.

Cybersource team is investigating the cause and working urgently to resolve the issue.

Please refer below URL for more information:
https://status.cybersource.com/incidents/3286k47n5chr

Thank you for your patience and continued support.
Oct 3, 21:46 UTC
Investigating - We are observing intermittent transactions failure while submitting transactions to Cybersource payment gateway.

We will post further updates till resolution of issue.

Thank you for your patience.
Oct 3, 21:24 UTC

Oct 3, 2026

Oct 2, 2026

Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Oct 2, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 03:45 UTC
Scheduled - Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 02 October 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Sep 28, 00:31 UTC
Intermittent transaction failure detected from KSA issuers
Resolved - The reported issue has been resolved in which customers may have experienced the intermittent transaction declines from KSA issuer banks between 00:50 - 2:30 Hrs. UTC, 02 October 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Oct 2, 02:56 UTC
Investigating - We are observing an intermittent decline from the KSA issuers while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 2, 01:28 UTC

Oct 1, 2026

Intermittent transaction failure detected from Barraq Finance Company issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from the Barraq Finance Company issuer while submitting the transactions between 16:39 - 17:38 Hrs. UTC, 01 October 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Oct 1, 18:23 UTC
Monitoring - We are no longer observing the intermittent transaction failure from the Barraq Finance Company issuer while submitting the transactions.

We will continue to monitor the same and will post further updates till the restoration of the service.

Thank you for your patience and continued support
Oct 1, 18:02 UTC
Investigating - We are observing an intermittent decline from Barraq Finance Company card issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 1, 16:57 UTC
Intermittent latency and timeout detected while submitting the transactions to Mastercard payment gateway service - Saudi Arabia
Resolved - The reposted issue has been resolved in which customers may have experienced intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services for the Saudi Arabia region for ANB acquirer between 13:10 - 14:33 Hrs. UTC, 01 October 2026.

Services have been restored and are working as expected.

Thank you for your patience and continued support.
Oct 1, 15:45 UTC
Monitoring - We are no longer seeing the latency and timeout while submitting the transactions to Mastercard payment gateway services for the Saudi Arabia region.

We are continuing to monitor the issue and will post further updates till the restoration of the service.

Thank you for your patience and continued support.
Oct 1, 15:10 UTC
Investigating - We are observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services for the Saudi Arabia region.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 1, 14:14 UTC
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Oct 1, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 02:00 UTC
Scheduled - The team will be performing scheduled maintenance on Noon Payments infrastructure for the Global, Saudi Arabia, and Egypt production environments between 02:00 - 04:00 Hrs. UTC, 01 October 2026.

During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting the requests.
Sep 29, 06:16 UTC

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

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