All Systems Operational

About This Site

Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.

Acquirers/Gateways Operational
Authentication Operational
Issuers Operational
Noon Payments - Production Operational
Global - Production Operational
Saudi Arabia - Production Operational
Egypt - Production Operational
Noon Payments - Test Operational
Global - Test Operational
Saudi Arabia - Test Operational
Egypt - Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance on Noon Payments Infrastructure Mar 5, 2026 02:00-04:00 UTC

Noon Payments team will perform a scheduled maintenance for the Payment Gateway Services for Global, Saudi Arabia and Egypt production environments between 02:00 Hrs. - 04:00 Hrs. UTC, 05 March 2026.

During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting requests.
Posted on Mar 03, 2026 - 07:22 UTC

Alrajhi Bank Planned Maintenance Activity Mar 6, 2026 03:45-04:45 UTC

Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 Hrs. UTC - 04:45 Hrs. UTC, 06 March 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Posted on Mar 02, 2026 - 01:21 UTC

Arcot Planned Maintenance Activity Mar 8, 2026 01:00-09:00 UTC

Arcot will be performing planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 08 March 2026.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period, and their teams shall be closely monitoring service performance.

Please refer to the below URL for more information:
https://status.broadcom.com/services/arcot/notices/dplhiteuwqreqxki-arcot-planned-monthly-maintenance-march-2026
Posted on Feb 25, 2026 - 10:04 UTC

Mastercard Planned Maintenance Activity for KSA region Mar 10, 2026 01:00-02:00 UTC

Mastercard team has a planned activity in which they will perform maintenance for Mastercard Payment Gateway service in the Kingdom of Saudi Arabia (KSA) Region from 01:00 Hrs. to 02:00 Hrs. UTC 10 March 2026.

During the scheduled maintenance window, customers may experience increase in transaction timeouts or failed transactions.
Posted on Mar 03, 2026 - 07:33 UTC

Mastercard Planned Maintenance Activity for KSA region Mar 10, 2026 02:00-04:00 UTC

Mastercard team has a planned activity in which they will perform maintenance for Mastercard Payment Gateway service in the Kingdom of Saudi Arabia (KSA) Region from 02:00 Hrs. to 04:00 Hrs. UTC 10 March 2026.

During the scheduled maintenance window, customers may experience increase in transaction timeouts or failed transactions.
Posted on Mar 03, 2026 - 07:31 UTC

Mastercard Planned Maintenance activity Mar 11, 2026 16:00-20:00 UTC

Mastercard team has a planned activity in which they are performing a scheduled maintenance for the Mastercard Gateway in the Asia Pacific region between 16:00 - 20:00 Hrs. UTC, 11 March 2026.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failure into the transactions.
Posted on Feb 25, 2026 - 09:45 UTC
Mar 4, 2026

No incidents reported today.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Feb 27, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 03:45 UTC
Scheduled - Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 Hrs. UTC - 04:45 Hrs. UTC, 27 February 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Feb 22, 21:00 UTC
Feb 26, 2026
Intermittent latency and failure while processing 3DS authentication in transactions detected by Arcot
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent latency & failure while processing 3DS authentication in transactions between 16:50 - 17:49 UTC, 26 February 2026.

Arcot team confirmed that service has been restored and working as expected.

Please refer below URL for more information
https://status.broadcom.com/services/arcot/notices/8wrsszxsojam8bow-elevated-failure-rate-for-emv3ds-challenged-transactions

Thank you for your patience and continued support.
Feb 26, 18:24 UTC
Monitoring - The Arcot team has confirmed they no longer see 3DS authentication failure in transactions.

The Arcot team continues to monitor the issue and will advise once we receive confirmation from Arcot about restoring services.

Thank you for your patience and continued support.
Feb 26, 17:55 UTC
Investigating - Arcot team has detected an intermittent latency and failure while processing 3DS authentication in transactions.

The Arcot team is currently investigating the issue on priority.

Please refer below URL for more information
https://status.broadcom.com/services/arcot/notices/8wrsszxsojam8bow-elevated-failure-rate-for-emv3ds-challenged-transactions

We will post further notification once we receive it from the Arcot team.

Thank you for your patience and continued support.
Feb 26, 17:01 UTC
Feb 25, 2026

No incidents reported.

Feb 24, 2026
Intermittent latency and failure while submitting the transactions to Mastercard Payment Gateway for Asia/Pacific region
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent latency and failures while submitting the transactions to Mastercard Payment Gateway Service in the Asia/Pacific region between 07:01 - 08:24 UTC, 24 February 2026.

Mastercard team has confirmed that the service has been restored and working as expected.

Thank you for your patience and continued support.
Feb 24, 08:49 UTC
Identified - A service degradation has been identified for Mastercard Payment Gateway Service in Asia/Pacific region starting at 07:01 UTC, 24 February 2026.

Mastercard team is currently working towards mitigation of the issue.

We will post further updates once we receive the same from the Mastercard team.

Thank you for your patience and continued support.
Feb 24, 08:28 UTC
Intermittent latency and failure while submitting the transactions to Mastercard Payment Gateway for Asia/Pacific region
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent latency and failures while submitting the transactions to Mastercard Payment Gateway Service in the Asia/Pacific region between 01:42 - 03:46 UTC, 24 February 2026.

Mastercard team has confirmed that the service has been restored and working as expected.

Thank you for your patience and continued support.
Feb 24, 06:29 UTC
Identified - A service degradation has been identified for Mastercard Payment Gateway Service in Asia/Pacific region starting at 01:42 UTC, 24 February 2026.

Mastercard team is currently working towards mitigation of the issue.

We will post further updates once we receive the same from the Mastercard team.

Thank you for your patience and continued support.
Feb 24, 03:28 UTC
Mastercard Planned Maintenance Activity for KSA region
Completed - The scheduled maintenance has been completed.
Feb 24, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 01:00 UTC
Scheduled - Mastercard team has a planned activity in which they will perform maintenance for Mastercard Payment Gateway service in the Kingdom of Saudi Arabia (KSA) Region from 01:00 Hrs. to 04:00 Hrs, UTC 24 February 2026.

During the scheduled maintenance window, customers may experience increase in transaction timeouts or failed transactions.
Feb 17, 06:32 UTC
Feb 23, 2026
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 23, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 12:45 UTC
Scheduled - Noon Payments team will perform a scheduled maintenance for the Payment Gateway Services for Global, Saudi Arabia and Egypt production environments between 12:45 Hrs. - 14:00 Hrs. UTC, 23 February 2026.

During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting requests.
Feb 23, 12:01 UTC
Feb 22, 2026
Arcot Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Feb 22, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 01:00 UTC
Scheduled - Arcot will be performing planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 22 February 2026.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period, and their teams shall be closely monitoring service performance.

Please refer to the below URL for more information:
https://status.broadcom.com/services/arcot/notices/cznx51p1l0xoqqkm-arcot-planned-monthly-maintenance-february-2026
Jan 25, 07:13 UTC
Feb 21, 2026

No incidents reported.

Feb 20, 2026
Intermittent 3DS transaction failure detected while submitting transactions to Mastercard payment gateway service.
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent 3DS authentication failure while submitting transactions to Mastercard payment gateway service between 18:37 Hrs. - 19:40 Hrs. UTC, 20 February 2026.

Mastercard team confirmed that service has been restored and working as expected.

Thank you for your patience and continued support.
Feb 20, 20:14 UTC
Update - Mastercard team has identified a service disruption for Mastercard Payment Gateway services.

Customers may experience transaction failures while submitting transactions to Mastercard payment gateway service.

We will post further updates till resolution of issue.

Thank you for your patience and continued support.
Feb 20, 19:29 UTC
Identified - We have identified intermittent 3DS authentication failure while submitting transactions to Mastercard payment gateway service.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Feb 20, 19:16 UTC
Investigating - We are observing an intermittent 3DS transaction failure.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Feb 20, 19:04 UTC
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Feb 20, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 03:45 UTC
Scheduled - Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 UTC, 20 February 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Feb 16, 01:43 UTC
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 20, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 02:00 UTC
Scheduled - Noon Payments team will perform a scheduled maintenance for the Payment Gateway Services for Global, Saudi Arabia and Egypt production environments between 02:00 Hrs. - 04:00 Hrs. UTC, 20 February 2026.

During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting requests.
Feb 19, 09:05 UTC
MADA Planned Activity (00:00 - 00:15 UTC, 20 February 2026)
Completed - The scheduled maintenance has been completed.
Feb 20, 00:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 00:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 00:00 - 00:15 UTC, 20 February 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the Saudi National Bank transactions.
Feb 19, 07:03 UTC
Feb 19, 2026
Intermittent 3DS transaction failure detected while submitting transactions to Mastercard payment gateway service.
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent failure while submitting EMV3DS transactions to Mastercard payment gateway service between 13:47 Hrs. - 14:47 Hrs. UTC, 19 February 2026.

Mastercard team confirmed that service has been restored and working as expected.

Thank you for your patience and continued support.
Feb 19, 20:56 UTC
Identified - Mastercard team has identified a service disruption for Mastercard Payment Gateway services limited to AMEX Scheme

Customers may experience transaction failures while submitting transactions to Mastercard payment gateway service.

We will post further updates till resolution of issue.

Thank you for your patience and continued support.
Feb 19, 15:46 UTC
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 19, 04:30 UTC
Update - Please be informed that the current activity is again being extended by 30 minutes till 4:30 Hrs. UTC, 19 February 2026.

Sorry for the inconvenience. We appreciate your cooperation and will notify once the activity is completed.

Thank you for your patience and continued support.
Feb 19, 03:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 02:00 UTC
Scheduled - The Noon Payments team will be performing scheduled maintenance on the Payment Gateway Services for the Global, Saudi Arabia & Egypt production environment between 02:00 - 04:00 Hrs. UTC, 19 February 2026.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Feb 17, 05:42 UTC
Mastercard Planned Maintenance activity
Completed - The scheduled maintenance has been completed.
Feb 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 16:00 UTC
Scheduled - The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway and Mastercard Internet Gateway Services (MiGS) in Asia Pacific region starting from 16:00 UTC, 18 February 2026 to 00:00 UTC, 19 February 2026.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Feb 5, 11:18 UTC
Feb 18, 2026
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