All Systems Operational
About This Site
Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.
Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.
Acquirers/Gateways
Operational
Authentication
Operational
Issuers
Operational
Noon Payments - Production
Operational
Global - Production
Operational
Saudi Arabia - Production
Operational
Egypt - Production
Operational
Noon Payments - Test
Operational
Global - Test
Operational
Saudi Arabia - Test
Operational
Egypt - Test
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Global Environment - Disaster Recovery (DR) planned drill activity Sep 14, 2026 00:30-02:30 UTC
The noon payments team will conduct a Disaster Recovery (DR) drill on the Global Production Environment on 14 September 2026, from 00:30 AM to 02:30 AM UTC.
This drill is a mandatory compliance requirement designed to validate the resilience, recoverability, and continuity of our production systems in the event of an unforeseen disruption. During the planned failover activity, merchants may experience brief connection interruptions or request timeouts. We will make every effort to minimize any impact on services.
Posted on Sep 10, 2026 - 13:12 UTC
This drill is a mandatory compliance requirement designed to validate the resilience, recoverability, and continuity of our production systems in the event of an unforeseen disruption. During the planned failover activity, merchants may experience brief connection interruptions or request timeouts. We will make every effort to minimize any impact on services.
Posted on Sep 10, 2026 - 13:12 UTC
Scheduled Maintenance on Noon Payments Infrastructure Sep 15, 2026 02:00-04:00 UTC
The team will be performing scheduled maintenance on Noon Payments infrastructure for the Global, Saudi Arabia, and Egypt production environments between 02:00 - 04:00 Hrs. UTC, 15 Sept 2026.
During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting the requests.
Posted on Sep 11, 2026 - 13:01 UTC
During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting the requests.
Posted on Sep 11, 2026 - 13:01 UTC
Past Incidents
Sep 12, 2026
Completed -
The scheduled maintenance has been completed.
Sep 12, 03:00 UTC
Sep 12, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 00:00 UTC
Sep 12, 00:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity between 00:00 - 03:00 UTC, 12 September 2026.
During the scheduled maintenance window, customers may experience an intermittent failure in the Banque Saudi Fransi transactions.
Sep 9, 09:33 UTC
During the scheduled maintenance window, customers may experience an intermittent failure in the Banque Saudi Fransi transactions.
Sep 9, 09:33 UTC
Sep 11, 2026
Completed -
The scheduled maintenance has been completed.
Sep 11, 04:45 UTC
Sep 11, 04:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 03:45 UTC
Sep 11, 03:45 UTC
Scheduled -
Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 11 September 2026.
Customers may experience 3DS transactions failure during the maintenance window.
Sep 7, 02:31 UTC
Customers may experience 3DS transactions failure during the maintenance window.
Sep 7, 02:31 UTC
Completed -
The scheduled maintenance has been completed.
Sep 11, 04:30 UTC
Sep 11, 04:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:00 UTC
Sep 10, 23:00 UTC
Scheduled -
MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:
Entity Name Start Time End Time
Riyadh Bank 23:00 UTC, 10 Sept 2026 04:00 UTC, 11 Sept 2026
Vision Bank 23:00 UTC, 10 Sept 2026 04:00 UTC, 11 Sept 2026
Banque Saudi Fransi 00:00 UTC, 11 Sept 2026 03:00 UTC, 11 Sept 2026
Saudi National Bank 01:00 UTC, 11 Sept 2026 02:30 UTC, 11 Sept 2026
Alrajhi Bank 03:30 UTC, 11 Sept 2026 04:30 UTC, 11 Sept 2026
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Sep 9, 09:26 UTC
Entity Name Start Time End Time
Riyadh Bank 23:00 UTC, 10 Sept 2026 04:00 UTC, 11 Sept 2026
Vision Bank 23:00 UTC, 10 Sept 2026 04:00 UTC, 11 Sept 2026
Banque Saudi Fransi 00:00 UTC, 11 Sept 2026 03:00 UTC, 11 Sept 2026
Saudi National Bank 01:00 UTC, 11 Sept 2026 02:30 UTC, 11 Sept 2026
Alrajhi Bank 03:30 UTC, 11 Sept 2026 04:30 UTC, 11 Sept 2026
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Sep 9, 09:26 UTC
Sep 10, 2026
Completed -
The scheduled maintenance has been cancelled.
We will post further updates.
Sep 10, 05:09 UTC
We will post further updates.
Sep 10, 05:09 UTC
Scheduled -
The noon payments team will conduct a Disaster Recovery (DR) drill on the Global Production Environment on 10 September 2026, from 05:30 AM to 07:30 AM UTC.
This drill is a mandatory compliance requirement designed to validate the resilience, recoverability, and continuity of our production systems in the event of an unforeseen disruption. During the planned failover activity, merchants may experience brief connection interruptions or request timeouts. We will make every effort to minimize any impact on services.
Aug 27, 08:19 UTC
This drill is a mandatory compliance requirement designed to validate the resilience, recoverability, and continuity of our production systems in the event of an unforeseen disruption. During the planned failover activity, merchants may experience brief connection interruptions or request timeouts. We will make every effort to minimize any impact on services.
Aug 27, 08:19 UTC
Sep 9, 2026
Resolved -
The reported issue has been resolved, in which customers may have experienced the intermittent 3DS transaction failure from the Alrajhi Bank card issuer between 14:00 - 15:55 Hrs. UTC, 09 September 2026.
The service has been restored and is working as expected.
Thank you for your patience and continued support.
Sep 9, 18:06 UTC
The service has been restored and is working as expected.
Thank you for your patience and continued support.
Sep 9, 18:06 UTC
Monitoring -
We are no longer observing the intermittent 3DS transaction failure from the Alrajhi Bank issuer while submitting the transactions.
We will continue to monitor the same and will post further updates till the restoration of the service.
Thank you for your patience and continued support
Sep 9, 16:40 UTC
We will continue to monitor the same and will post further updates till the restoration of the service.
Thank you for your patience and continued support
Sep 9, 16:40 UTC
Investigating -
We are observing an intermittent 3DS transaction failure from the Alrajhi Bank issuer.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Sep 9, 14:17 UTC
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Sep 9, 14:17 UTC
Sep 8, 2026
Completed -
The scheduled maintenance has been completed.
Sep 8, 02:00 UTC
Sep 8, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 23:00 UTC
Sep 7, 23:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity between 23:00 UTC, 07 September 2026 - 02:00 UTC, 08 September 2026.
During the scheduled maintenance window, customers may experience an intermittent failure in the D360 Bank transactions.
Sep 7, 12:27 UTC
During the scheduled maintenance window, customers may experience an intermittent failure in the D360 Bank transactions.
Sep 7, 12:27 UTC
Sep 7, 2026
Completed -
The scheduled maintenance has been completed.
Sep 7, 08:00 UTC
Sep 7, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 07:00 UTC
Sep 7, 07:00 UTC
Scheduled -
The team will be performing a scheduled maintenance on Noon Payments infrastructure for the Global, Saudi Arabia, and Egypt production environments between 07:00 - 08:00 Hrs. UTC, 07 Sept 2026.
During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting the requests.
Sep 7, 05:30 UTC
During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting the requests.
Sep 7, 05:30 UTC
Sep 6, 2026
Completed -
The scheduled maintenance has been completed.
Sep 6, 09:00 UTC
Sep 6, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 23:00 UTC
Sep 5, 23:00 UTC
Scheduled -
MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:
Entity Name Start Time End Time
Saudi National Bank 23:00 UTC, 05 Sept 2026 02:00 UTC, 06 Sept 2026
Gulf International Bank 00:30 UTC, 06 Sept 2026 03:15 UTC, 06 Sept 2026
AMEX 05:00 UTC, 06 Sept 2026 09:00 UTC, 06 Sept 2026
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Sep 4, 10:09 UTC
Entity Name Start Time End Time
Saudi National Bank 23:00 UTC, 05 Sept 2026 02:00 UTC, 06 Sept 2026
Gulf International Bank 00:30 UTC, 06 Sept 2026 03:15 UTC, 06 Sept 2026
AMEX 05:00 UTC, 06 Sept 2026 09:00 UTC, 06 Sept 2026
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Sep 4, 10:09 UTC
Sep 5, 2026
Resolved -
The reported issue has been resolved, in which customers may have experienced the intermittent 3DS transaction failure from the Alrajhi Bank card issuer between 14:30 - 19:35 Hrs. UTC, 05 September 2026.
The service has been restored and is working as expected.
Thank you for your patience and continued support.
Sep 5, 20:15 UTC
The service has been restored and is working as expected.
Thank you for your patience and continued support.
Sep 5, 20:15 UTC
Monitoring -
We are no longer observing the intermittent 3DS transaction failure from the Alrajhi Bank issuer while submitting the transactions.
We will continue to monitor the same and will post further updates till the restoration of the service.
Thank you for your patience and continued support
Sep 5, 19:54 UTC
We will continue to monitor the same and will post further updates till the restoration of the service.
Thank you for your patience and continued support
Sep 5, 19:54 UTC
Investigating -
We are observing an intermittent 3DS transaction failure from the Alrajhi Bank issuer.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Sep 5, 14:54 UTC
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Sep 5, 14:54 UTC
Resolved -
There was an issue with Mastercard Checkout Services (MACS) between 16:17 - 16:30 Hrs. UTC, 05 September 2026.
During the issue, customers may have experienced intermittent checkout transaction failures.
The Mastercard team confirmed that the services have been restored and are working as expected.
Thank you for your patience and continued support.
Sep 5, 18:41 UTC
During the issue, customers may have experienced intermittent checkout transaction failures.
The Mastercard team confirmed that the services have been restored and are working as expected.
Thank you for your patience and continued support.
Sep 5, 18:41 UTC
Completed -
The scheduled maintenance has been completed.
Sep 5, 04:45 UTC
Sep 5, 04:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 23:00 UTC
Sep 4, 23:00 UTC
Scheduled -
MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:
Entity Name Start Time End Time
Alrajhi Bank 23:00 UTC, 04 Sept 2026 01:48 UTC, 05 Sept 2026
Saudi Awwal Bank 00:00 UTC, 05 Sept 2026 03:00 UTC, 05 Sept 2026
Gulf International Bank 02:00 UTC, 05 Sept 2026 04:45 UTC, 05 Sept 2026
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Aug 30, 14:33 UTC
Entity Name Start Time End Time
Alrajhi Bank 23:00 UTC, 04 Sept 2026 01:48 UTC, 05 Sept 2026
Saudi Awwal Bank 00:00 UTC, 05 Sept 2026 03:00 UTC, 05 Sept 2026
Gulf International Bank 02:00 UTC, 05 Sept 2026 04:45 UTC, 05 Sept 2026
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Aug 30, 14:33 UTC
Sep 4, 2026
Resolved -
The reported issue has been resolved in which customers may have experienced the intermittent transactions failure from Alrajhi Bank issuer between 18:25 - 21:30 Hrs. UTC, 04 Sep 2026.
The service has been restored and working as expected.
Thank you for your patience and continued support.
Sep 4, 21:57 UTC
The service has been restored and working as expected.
Thank you for your patience and continued support.
Sep 4, 21:57 UTC
Investigating -
We are observing an intermittent decline from Alrajhi Bank issuer while submitting the transactions.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Sep 4, 18:52 UTC
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Sep 4, 18:52 UTC
Resolved -
The reported issue has been resolved in which customers may have experienced the intermittent transactions failure from Bank AL Jazira issuer between 09:55 - 10:40 Hrs. UTC, 04 Sep 2026.
The service has been restored and working as expected.
Thank you for your patience and continued support.
Sep 4, 11:31 UTC
The service has been restored and working as expected.
Thank you for your patience and continued support.
Sep 4, 11:31 UTC
Monitoring -
We are no longer observing the intermittent transaction failure from Bank AL Jazira issuer while submitting the transactions.
We will continue to monitor the same and will post further updates till the restoration of the service.
Thank you for your patience and continued support.
Sep 4, 10:57 UTC
We will continue to monitor the same and will post further updates till the restoration of the service.
Thank you for your patience and continued support.
Sep 4, 10:57 UTC
Investigating -
We are observing an intermittent decline from Bank AL Jazira issuer while submitting the transactions.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Sep 4, 10:30 UTC
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Sep 4, 10:30 UTC
Completed -
The scheduled maintenance has been completed.
Sep 4, 11:30 UTC
Sep 4, 11:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 10:45 UTC
Sep 4, 10:45 UTC
Scheduled -
The team will be performing a scheduled maintenance on Noon Payments infrastructure for the Saudi Arabia and Egypt production environment between 10:45 - 11:30 Hrs. UTC, 04 Sept 2026.
During the scheduled maintenance window, customers may experience delay or intermittent disruption for the report service while submitting the requests.
Sep 4, 10:42 UTC
During the scheduled maintenance window, customers may experience delay or intermittent disruption for the report service while submitting the requests.
Sep 4, 10:42 UTC
Completed -
The scheduled maintenance has been completed.
Sep 4, 09:27 UTC
Sep 4, 09:27 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 09:01 UTC
Sep 4, 09:01 UTC
Scheduled -
The team will be performing a scheduled maintenance on Noon Payments infrastructure for the Global environment between 9:00 - 10:00 Hrs. UTC, 04 Sept 2026.
During the scheduled maintenance window, customers may experience delay or intermittent disruption for the report service while submitting the requests.
Sep 4, 08:30 UTC
During the scheduled maintenance window, customers may experience delay or intermittent disruption for the report service while submitting the requests.
Sep 4, 08:30 UTC
Completed -
The scheduled maintenance has been completed.
Sep 4, 09:00 UTC
Sep 4, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 23:00 UTC
Sep 3, 23:00 UTC
Scheduled -
MADA will perform scheduled maintenance for the below entities as per the mentioned time intervals:
Entity Name Start Time End Time
Riyadh Bank 23:00 UTC, 03 Sept 2026 04:00 UTC, 04 Sept 2026
First Abu Dhabi Bank 00:00 UTC, 04 Sept 2026 05:00 UTC, 04 Sept 2026
Saudi National Bank 23:00 UTC, 03 Sept 2026 02:00 UTC, 04 Sept 2026
Aljazira Bank 03:00 UTC, 04 Sept 2026 05:00 UTC, 04 Sept 2026
Alinma Bank 01:00 UTC, 04 Sept 2026 04:00 UTC, 04 Sept 2026
Arab National Bank 01:00 UTC, 04 Sept 2026 03:00 UTC, 04 Sept 2026
AMEX 05:00 UTC, 04 Sept 2026 09:00 UTC, 04 Sept 2026
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Aug 30, 14:23 UTC
Entity Name Start Time End Time
Riyadh Bank 23:00 UTC, 03 Sept 2026 04:00 UTC, 04 Sept 2026
First Abu Dhabi Bank 00:00 UTC, 04 Sept 2026 05:00 UTC, 04 Sept 2026
Saudi National Bank 23:00 UTC, 03 Sept 2026 02:00 UTC, 04 Sept 2026
Aljazira Bank 03:00 UTC, 04 Sept 2026 05:00 UTC, 04 Sept 2026
Alinma Bank 01:00 UTC, 04 Sept 2026 04:00 UTC, 04 Sept 2026
Arab National Bank 01:00 UTC, 04 Sept 2026 03:00 UTC, 04 Sept 2026
AMEX 05:00 UTC, 04 Sept 2026 09:00 UTC, 04 Sept 2026
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Aug 30, 14:23 UTC
Completed -
The scheduled maintenance has been completed.
Sep 4, 04:45 UTC
Sep 4, 04:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 03:45 UTC
Sep 4, 03:45 UTC
Scheduled -
Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 04 September 2026.
Customers may experience 3DS transactions failure during the maintenance window.
Aug 31, 01:54 UTC
Customers may experience 3DS transactions failure during the maintenance window.
Aug 31, 01:54 UTC
Resolved -
The reported issue has been resolved in which customers may have experienced intermittent delay and timeouts while processing transactions using Mastercard network tokens (MDES/SCOF) between 13:27-21:30 Hrs. UTC, 03 Sep 2026.
The service has been restored and is working as expected.
Thank you for your patience and continued support.
Sep 4, 04:36 UTC
The service has been restored and is working as expected.
Thank you for your patience and continued support.
Sep 4, 04:36 UTC
Investigating -
A service disruption has been identified for Mastercard Checkout Services (MACS).
Customers may experience intermittent delay and possible timeouts while processing transactions using Mastercard network tokens (MDES/SCOF).
We will post further updates once we receive the same from the Mastercard team.
Thank you for your patience and continued support.
Sep 3, 14:06 UTC
Customers may experience intermittent delay and possible timeouts while processing transactions using Mastercard network tokens (MDES/SCOF).
We will post further updates once we receive the same from the Mastercard team.
Thank you for your patience and continued support.
Sep 3, 14:06 UTC
Sep 3, 2026
Resolved -
The reported issue has been resolved in which customers may have experienced failures while submitting the transactions to the Mastercard payment gateway service between 13:50-18:20 Hrs. UTC, 03 Sep 2026.
The service has been restored and is working as expected.
Thank you for your patience and continued support.
Sep 3, 23:10 UTC
The service has been restored and is working as expected.
Thank you for your patience and continued support.
Sep 3, 23:10 UTC
Investigating -
We are observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Sep 3, 14:32 UTC
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Sep 3, 14:32 UTC
Completed -
The scheduled maintenance has been completed.
Sep 3, 12:15 UTC
Sep 3, 12:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 11:15 UTC
Sep 3, 11:15 UTC
Scheduled -
The team will be performing a scheduled maintenance on Noon Payments infrastructure for the Global, Saudi Arabia, and Egypt production environments between 11:15 - 12:15 Hrs. UTC, 03 Sept 2026.
During the scheduled maintenance window, customers may experience delays or intermittent disruption for the report service while submitting the requests.
Sep 3, 10:25 UTC
During the scheduled maintenance window, customers may experience delays or intermittent disruption for the report service while submitting the requests.
Sep 3, 10:25 UTC
Completed -
The scheduled maintenance has been completed.
Sep 3, 04:00 UTC
Sep 3, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 02:00 UTC
Sep 3, 02:00 UTC
Scheduled -
The team will be performing a scheduled maintenance on Noon Payments infrastructure for the Global, Saudi Arabia, and Egypt production environments between 02:00 - 04:00 Hrs. UTC, 03 Sept 2026.
During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting the requests.
Aug 31, 13:32 UTC
During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting the requests.
Aug 31, 13:32 UTC
Sep 2, 2026
Resolved -
The reported issue has been resolved in which customers may have experienced an intermittent 3DS authentication failure while submitting transactions to Mastercard payment gateway service between 15:14 Hrs. -15:30 Hrs. UTC, 02 September 2026.
Mastercard team confirmed that service has been restored and working as expected.
Thank you for your patience and continued support.
Sep 2, 19:06 UTC
Mastercard team confirmed that service has been restored and working as expected.
Thank you for your patience and continued support.
Sep 2, 19:06 UTC
Identified -
Mastercard team has identified a service disruption for Mastercard Payment Gateway services.
Customers may experience transaction failures while submitting transactions to Mastercard payment gateway service.
We will post further updates till resolution of issue.
Thank you for your patience and continued support.
Sep 2, 15:45 UTC
Customers may experience transaction failures while submitting transactions to Mastercard payment gateway service.
We will post further updates till resolution of issue.
Thank you for your patience and continued support.
Sep 2, 15:45 UTC
Resolved -
The reported issue has been resolved in which customers may have experienced intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services for Asia Pacific region in the below mentioned time intervals.
1. 09:18 -10:16 UTC, 01 September 2026
2. 14:36 - 14:48 UTC, 01 September 2026
3. 17:56 - 18:06 UTC, 01 September 2026
The Mastercard team confirmed that the services have been restored and are working as expected.
Thank you for your patience and continued support.
Sep 2, 02:45 UTC
1. 09:18 -10:16 UTC, 01 September 2026
2. 14:36 - 14:48 UTC, 01 September 2026
3. 17:56 - 18:06 UTC, 01 September 2026
The Mastercard team confirmed that the services have been restored and are working as expected.
Thank you for your patience and continued support.
Sep 2, 02:45 UTC
Monitoring -
We are no longer seeing the latency and timeout while submitting the transactions to Mastercard payment gateway services for Asia Pacific region.
We are continuing to monitor the issue and will post further updates till the restoration of the service.
Thank you for your patience and continued support
Sep 1, 23:06 UTC
We are continuing to monitor the issue and will post further updates till the restoration of the service.
Thank you for your patience and continued support
Sep 1, 23:06 UTC
Investigating -
We are observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services for Asia Pacific region.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Sep 1, 18:43 UTC
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Sep 1, 18:43 UTC
Monitoring -
We are no longer seeing the latency and timeout while submitting the transactions to Mastercard payment gateway services for Asia Pacific region.
We are continuing to monitor the issue and will post further updates till the restoration of the service.
Thank you for your patience and continued support
Sep 1, 16:55 UTC
We are continuing to monitor the issue and will post further updates till the restoration of the service.
Thank you for your patience and continued support
Sep 1, 16:55 UTC
Investigating -
We are observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services for Asia Pacific region.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Sep 1, 16:26 UTC
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Sep 1, 16:26 UTC
Sep 1, 2026
Resolved -
The reported issue has been resolved in which customers may have experienced failures while submitting the transactions to the Mastercard payment gateway service for the Asia pacific region for the below-mentioned time intervals:
1st Interval: 8:41 UTC - 10:09 UTC, 01 September 2026
2nd Interval: 11:00 UTC - 11:45 UTC, 01 September 2026
3rd Interval: 12:15 UTC - 12:51 UTC, 01 September 2026
The service has been restored and is working as expected.
Thank you for your patience and continued support.
Sep 1, 14:13 UTC
1st Interval: 8:41 UTC - 10:09 UTC, 01 September 2026
2nd Interval: 11:00 UTC - 11:45 UTC, 01 September 2026
3rd Interval: 12:15 UTC - 12:51 UTC, 01 September 2026
The service has been restored and is working as expected.
Thank you for your patience and continued support.
Sep 1, 14:13 UTC
Monitoring -
We are no longer seeing the latency and timeout while submitting the transactions to Mastercard payment gateway services for Asia Pacific region.
We are continuing to monitor the issue and will post further updates till the restoration of the service.
Thank you for your patience and continued support
Sep 1, 12:22 UTC
We are continuing to monitor the issue and will post further updates till the restoration of the service.
Thank you for your patience and continued support
Sep 1, 12:22 UTC
Investigating -
We are again observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services for Asia Pacific region.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Sep 1, 11:44 UTC
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Sep 1, 11:44 UTC
Monitoring -
We are no longer seeing the latency and timeout while submitting the transactions to Mastercard payment gateway services for Asia Pacific region.
We are continuing to monitor the issue and will post further updates till the restoration of the service.
Thank you for your patience and continued support
Sep 1, 10:42 UTC
We are continuing to monitor the issue and will post further updates till the restoration of the service.
Thank you for your patience and continued support
Sep 1, 10:42 UTC
Investigating -
We are observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services for Asia Pacific region.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Sep 1, 08:59 UTC
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Sep 1, 08:59 UTC
Resolved -
The reported issue has been resolved in which customers may have experienced an intermittent transaction failure on Noon Payment infrastructure in Saudi Arabia region between 04:12 - 08:25 Hrs. UTC, 01 Sep 2026.
Services have been restored and working as expected.
Thank you for your patience and continued support.
Sep 1, 09:39 UTC
Services have been restored and working as expected.
Thank you for your patience and continued support.
Sep 1, 09:39 UTC
Monitoring -
Transaction processing has resumed and is currently functioning for Production Environment-Saudi Arabia
Our teams are actively monitoring the systems to ensure continued stability.
We will provide further updates as necessary.
Thank you for your patience and continued support
Sep 1, 08:47 UTC
Our teams are actively monitoring the systems to ensure continued stability.
We will provide further updates as necessary.
Thank you for your patience and continued support
Sep 1, 08:47 UTC
Investigating -
We are again observing intermittent transaction failure.
We are currently investigating the issue.
We will post further updates till resolution of issue.
Thank you for your patience and continued support.
Sep 1, 04:58 UTC
We are currently investigating the issue.
We will post further updates till resolution of issue.
Thank you for your patience and continued support.
Sep 1, 04:58 UTC
Monitoring -
We are no longer observing internittent transaction failure.
We will post further updates till resolution of issue.
Thank you for your patience and continued support.
Sep 1, 04:23 UTC
We will post further updates till resolution of issue.
Thank you for your patience and continued support.
Sep 1, 04:23 UTC
Investigating -
We are observing intermittent transaction failure.
We are currently investigating the issue.
We will post further updates till resolution of issue.
Thank you for your patience and continued support.
Sep 1, 04:07 UTC
We are currently investigating the issue.
We will post further updates till resolution of issue.
Thank you for your patience and continued support.
Sep 1, 04:07 UTC
Resolved -
There was a service disruption that has been resolved in which customers may have experienced latency & timeout while submitting the transactions to the Mastercard payment gateway service for the Asia Pacific region between 06:33-06:51 Hrs. UTC, 01 Sep 2026.
Mastercard team confirmed that the services have been restored and are working as expected.
Thank you for your patience and continued support.
Sep 1, 07:14 UTC
Mastercard team confirmed that the services have been restored and are working as expected.
Thank you for your patience and continued support.
Sep 1, 07:14 UTC
Resolved -
There was an issue with Mastercard Checkout Services (MACS) between 03:19 - 03:44 Hrs. UTC, 01 September 2026.
During the issue, customers may have experienced intermittent checkout transaction failures.
The Mastercard team confirmed that the services have been restored and are working as expected.
Thank you for your patience and continued support.
Sep 1, 06:15 UTC
During the issue, customers may have experienced intermittent checkout transaction failures.
The Mastercard team confirmed that the services have been restored and are working as expected.
Thank you for your patience and continued support.
Sep 1, 06:15 UTC
Aug 31, 2026
No incidents reported.
Aug 30, 2026
No incidents reported.
Aug 29, 2026
No incidents reported.