All Systems Operational

About This Site

Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.

Acquirers/Gateways Operational
Authentication Operational
Issuers Operational
Noon Payments - Production Operational
Global - Production Operational
Saudi Arabia - Production Operational
Egypt - Production Operational
Noon Payments - Test Operational
Global - Test Operational
Saudi Arabia - Test Operational
Egypt - Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

MADA Planned Activity (02 Apr 2026, 23:00 UTC - 03 Apr 2026, 07:00 UTC ) Apr 2, 2026 23:00 - Apr 3, 2026 07:00 UTC

Mada has a planned maintenance activity for their KDC environment starting from 23:00 hrs. UTC, 02 April 2026 to 07:00 hrs. UTC, 03 April 2026.

During the maintenance window, customers may experience intermittent failures in the E-commerce transactions.
Posted on Mar 31, 2026 - 13:23 UTC

Alrajhi Bank Planned Maintenance Activity Apr 3, 2026 03:45-04:45 UTC

Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 03 April 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Posted on Mar 30, 2026 - 02:27 UTC
Apr 2, 2026

No incidents reported today.

Apr 1, 2026
Intermittent failure detected while submitting 3ds transactions to Mastercard payment gateway services - Europe and Asia/Pacific regions.
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent 3DS authentication failure while submitting transactions to the Mastercard payment gateway service between 16:07 - 18:07 Hrs. UTC, 01 April 2026.

The Mastercard team confirmed that service has been restored and is working as expected.

Thank you for your patience and continued support.
Apr 1, 18:50 UTC
Identified - A service disruption has been identified for Mastercard Payment Gateway Services for Europe and Asia/Pacific regions.

Customers may experience some EMV 3DS authentication transaction failures.

We will post further updates from Mastercard until the resolution of the issue.

Thank you for your patience and continued support.
Apr 1, 17:36 UTC
Update - We are still observing intermittent latency and timeouts while submitting transactions to the Mastercard payment gateway service.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Apr 1, 17:19 UTC
Investigating - We are observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway service.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Apr 1, 14:01 UTC
Mar 31, 2026
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Mar 31, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 02:00 UTC
Scheduled - Noon Payments team will perform a scheduled maintenance for the Payment Gateway Services for Global, Saudi Arabia and Egypt production environments between 02:00 - 04:00 Hrs. UTC, 31 March 2026.

During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting requests.
Mar 27, 13:05 UTC
Mar 30, 2026
Intermittent failure detected while submitting 3ds transactions to Mastercard payment gateway services - Europe and Asia/Pacific regions.
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent 3DS authentication failure while submitting transactions to Mastercard payment gateway service between 16:27 - 17:46 Hrs. UTC, 30 March 2026.

Mastercard team confirmed that service has been restored and working as expected.

Thank you for your patience and continued support.
Mar 30, 18:39 UTC
Identified - A service disruption has been identified for Mastercard Payment Gateway Services for Europe and Asia/Pacific regions.

Customers may experience some EMV 3DS Authentication transaction failures.

We will post further updates from Mastercard till resolution of issue.

Thank you for your patience and continued support.
Mar 30, 17:29 UTC
Intermittent checkout failures for Mastercard Checkout Services (MACS)
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent checkout failures for Mastercard Checkout Services (MACS) between 10:23 Hrs. - 10:59 Hrs. UTC on 30 March 2026.

Mastercard team has confirmed that the service has been restored and working as expected.

Thank you for your patience and continued support.
Mar 30, 12:10 UTC
Identified - A service disruption has been identified for Mastercard Checkout Services (MACS).

Customers may experience an intermittent checkout transactions failures.

We will post further updates once we receive the same from the Mastercard team.

Thank you for your patience and continued support.
Mar 30, 11:25 UTC
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Mar 27, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 03:45 UTC
Scheduled - Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 27 March 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Mar 23, 02:07 UTC
Mar 26, 2026
Intermittent failure detected while submitting 3ds transactions to Mastercard payment gateway services - Europe and Asia/Pacific regions.
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent 3DS authentication failure while submitting transactions to Mastercard payment gateway service between 18:45 Hrs. - 20:11 Hrs. UTC, 26 March 2026.

Mastercard team confirmed that service has been restored and working as expected.

Thank you for your patience and continued support.
Mar 26, 21:01 UTC
Investigating - A service disruption has been identified for Mastercard Payment Gateway Services for Europe and Asia/Pacific regions.

Mastercard team is working to resolve the issue on priority.

Customers may experience some EMV 3DS Authentication transaction failures.

We will post further updates from Mastercard till resolution of issue.

Thank you for your patience and continued support.
Mar 26, 20:33 UTC
Mastercard Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Mar 26, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 01:00 UTC
Scheduled - Mastercard team has a planned activity in which they will perform a scheduled maintenance for Mastercard Gateway service in the Kingdom of Saudi Arabia (KSA) Region between 01:00 Hrs. - 04:00 Hrs. UTC, 26 March 2026.

During the scheduled maintenance window, customers may experience increase in transaction timeouts or failed transactions.
Mar 18, 04:54 UTC
Mar 25, 2026
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Mar 25, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 11:30 UTC
Scheduled - Noon Payments team will perform a scheduled maintenance for the Payment Gateway Services for Global, Saudi Arabia and Egypt production environments between 11:30 - 12:30 Hrs. UTC, 25 March 2026.

During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting requests.
Mar 25, 10:36 UTC
Intermittent latency and timeout detected while submitting the transactions to Mastercard payment gateway service
Resolved - The reported issue has been resolved in which customers may have experienced intermittent latency and timeout while submitting the transactions to Mastercard payment gateway service for below time intervals

1. 8:10 - 8:22 UTC 25 Mar 2026
2. 8:44 - 8:51 UTC 25 Mar 2026

Thank you for your patience and continued support.
Mar 25, 10:33 UTC
Monitoring - We are no longer seeing the latency and timeout while submitting the transactions to Mastercard payment gateway service.

We are continuing to monitor the issue and will post further updates till the restoration of the service.

Thank you for your patience and continued support.
Mar 25, 09:47 UTC
Investigating - We are observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway service.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Mar 25, 09:04 UTC
Mar 24, 2026
Intermittent failure while processing the 3DS authentication into the transaction detected by Cardinal Commerce
Resolved - There was an issue where customers experienced intermittent failures while processing 3DS authentication for transactions between 17:03 to 17:16 UTC on 24 March 2026.

The Cardinal Commerce team has confirmed that the service has now been restored and is operating as expected.

For more information, please refer to the link below.
https://cardinalcommercecorporation.statuspage.io/incidents/c7lnpxxs1mrn
Mar 24, 20:03 UTC
Intermittent failure detected while submitting transactions to Mastercard payment gateway service
Resolved - There was a service degradation with Mastercard payment gateway service in Kingdom of Saudi Arabia (KSA) region between 01:45- 02:15 Hrs. UTC, 24 March 2026.

The issue impacted AMEX transactions, resulting in failures originating from the issuer side. Impacted customers may have experienced an increase in transaction timeouts and/or failed transactions.

Mastercard team confirmed that Services have been restored and working as expected.

Thank you for your patience and continued support.
Mar 24, 03:45 UTC
Mar 23, 2026

No incidents reported.

Mar 22, 2026
Arcot Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Mar 22, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 01:00 UTC
Scheduled - Arcot will be performing planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 22 March 2026.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period, and their teams shall be closely monitoring service performance.

Please refer to the below URL for more information:
https://status.broadcom.com/services/arcot/notices/m59qipzex2jbo6s0-arcot-planned-monthly-maintenance-march-2026
Mar 11, 05:58 UTC
Mar 21, 2026

No incidents reported.

Mar 20, 2026
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Mar 20, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 03:45 UTC
Scheduled - Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 Hrs. UTC - 04:45 Hrs. UTC, 20 March 2026.

Customers may experience 3DS transactions failure during the maintenance window
Mar 16, 02:07 UTC
Mar 19, 2026

No incidents reported.

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