All Systems Operational

About This Site

Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.

Acquirers/Gateways Operational
Authentication Operational
Issuers Operational
Noon Payments - Production Operational
Global - Production Operational
Saudi Arabia - Production Operational
Egypt - Production Operational
Noon Payments - Test Operational
Global - Test Operational
Saudi Arabia - Test Operational
Egypt - Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

MADA Planned Activity (09 Apr 2026, 23:00 UTC - 10 Apr 2026, 07:00 UTC) Apr 9, 2026 23:00 - Apr 10, 2026 07:00 UTC

Mada has a planned maintenance activity for their KDC environment starting from 23:00 Hrs. UTC, 09 April 2026 to 07:00 Hrs. UTC, 10 April 2026.

During the maintenance window, customers may experience intermittent failures in the E-commerce transactions.
Posted on Apr 05, 2026 - 11:55 UTC

MADA Planned Activity (23:00 UTC, 09 April 2026 - 04:00 UTC, 10 April 2026) Apr 9, 2026 23:00 - Apr 10, 2026 04:00 UTC

MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Saudi National Bank 23:00 UTC, 09 April 2026 03:00 UTC, 10 April 2026
Saudi investment bank 23:00 UTC, 09 April 2026 01:45 UTC, 10 April 2026
Riyad bank 23:00 UTC, 09 April 2026 01:00 UTC, 10 April 2026
AlRajhi bank 02:00 UTC, 10 April 2026 04:00 UTC, 10 April 2026

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Posted on Apr 09, 2026 - 10:30 UTC

Alrajhi Bank Planned Maintenance Activity Apr 10, 2026 03:45-04:45 UTC

Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 10 April 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Posted on Apr 06, 2026 - 01:00 UTC

Arcot Planned Maintenance Activity Apr 12, 2026 01:00-09:00 UTC

Arcot will be performing planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 12 April 2026.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period, and their teams shall be closely monitoring service performance.

Please refer to the below URL for more information:
https://status.broadcom.com/services/arcot/notices/izo4jjcquxbkowjr-arcot-planned-monthly-maintenance-april-2026
Posted on Apr 04, 2026 - 17:19 UTC

Cardinal Commerce Planned Maintenance Activity Apr 13, 2026 12:00 - Apr 17, 2026 00:00 UTC

The Cardinal Commerce team will be performing Centinel Standard Network and database server maintenance from 12:00 UTC, 13 April 2026 to 23:59 UTC, 16 April 2026.

Customers may experience a few periods of network latency during the maintenance window.

Please refer to the below URL for more details:
https://cardinalcommercecorporation.statuspage.io/incidents/c3n30y26g7c4
Posted on Apr 04, 2026 - 18:14 UTC

Cardinal Commerce Planned Maintenance Activity Apr 16, 2026 12:00 - Apr 20, 2026 12:00 UTC

The Cardinal Commerce team will be performing VCAS/Issuer Services Standard Network and Database Server Maintenance from 12:00 UTC, 16 April 2026 to 12:00 UTC, 20 April 2026.

Customer may experience a few periods of network latency during the maintenance window.

Please refer to the below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/4pwc14cpt84v
Posted on Apr 04, 2026 - 18:20 UTC

Mastercard Planned Maintenance Activity Apr 21, 2026 01:00-04:00 UTC

Mastercard team has a planned activity in which they will perform a scheduled maintenance for Mastercard Gateway service in the Kingdom of Saudi Arabia (KSA) Region between 01:00 Hrs. - 04:00 Hrs. UTC, 21 April 2026.

During the scheduled maintenance window, customers may experience increase in transaction timeouts or failed transactions.
Posted on Apr 04, 2026 - 16:49 UTC

Arcot Planned Maintenance Activity Apr 26, 2026 01:00-09:00 UTC

Arcot will be performing planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 26 April 2026.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period and their teams shall be closely monitoring service performance.

Please refer to the below URL for more information:
https://status.broadcom.com/services/arcot/notices/rjr85sdqw2jc7ax8-arcot-planned-monthly-maintenance-april-2026
Posted on Apr 04, 2026 - 17:24 UTC

Mastercard Planned Maintenance activity Apr 29, 2026 16:00-20:00 UTC

Mastercard team has a planned activity in which they will perform a scheduled maintenance for Mastercard Gateway service in the Asia Pacific region between 16:00 Hrs. - 20:00 Hrs. UTC, 29 April 2026.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Posted on Apr 04, 2026 - 17:06 UTC
Apr 9, 2026
Intermittent transaction failure detected from Alrajhi Bank issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from Alrajhi Bank issuer issuer while submitting the transactions between 07:52 - 08:31 UTC, 09 April 2026.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Apr 9, 09:09 UTC
Monitoring - We are no longer seeing the intermittent declines from Alrajhi Bank issuer issuer while submitting the transactions.

We are continuing to monitor the issue and will post further updates till the resolution of the same.

Thank you for your patience and continued support
Apr 9, 08:48 UTC
Investigating - We are observing an intermittent decline from the Alrajhi Bank issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Apr 9, 08:22 UTC
MADA Planned Activity (09 Apr 2026, 04:30 UTC - 09 Apr 2026, 08:00 UTC)
Completed - The scheduled maintenance has been completed.
Apr 9, 08:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 04:30 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 04:30 - 08:00 UTC, 09 April 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the AMEX transactions.
Apr 9, 04:07 UTC
Apr 8, 2026
Intermittent latency and timeout detected while submitting the transactions to Mastercard payment gateway service
Resolved - There is a service disruption in which customers may have experienced intermittent latency and timeout while submitting the transactions to Mastercard payment gateway service for below time intervals

1. 18:58 - 19:10 UTC 08 April 2026
2. 19:20 - 19:24 UTC 08 April 2026

Thank you for your patience and continued support.
Apr 8, 23:51 UTC
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Apr 8, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 13:30 UTC
Scheduled - Noon Payments team will perform a scheduled maintenance for the Payment Gateway Services for Global, Saudi Arabia and Egypt production environments between 13:30 - 14:30 Hrs. UTC, 08 April 2026.

During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting requests.
Apr 8, 13:03 UTC
MADA Planned Activity (08 Apr 2026, 01:00 UTC - 08 Apr 2026, 02:00 UTC)
Completed - The scheduled maintenance has been completed.
Apr 8, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 01:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 01:00 - 02:00 UTC, 08 April 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the Banque Saudi Fransi Bank transactions.
Apr 7, 14:25 UTC
Apr 7, 2026
MADA Planned Activity (07 Apr 2026, 04:00 UTC - 07 Apr 2026, 08:00 UTC)
Completed - The scheduled maintenance has been completed.
Apr 7, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 04:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 04:00 - 08:00 UTC, 07 April 2026.

During the scheduled maintenance window, customers may experience an intermittent failure in the American Express transactions.
Apr 6, 20:41 UTC
Intermittent payer authentication errors detected by CyberSource
Resolved - There was an issue has been resolved in which customers may have experienced an intermittent payer authentication errors on CyberSource payment gateway service between 18:21 UTC, 06 April 2022 to 05:32 UTC, 07 April 2026.

CyberSource team confirmed that service has been restored and working as expected.

For more information, please refer the below URL
https://status.cybersource.com/incidents/bgh36l8h4myh


Thank you for your patience and continued support.
Apr 7, 06:30 UTC
Apr 6, 2026
Intermittent failure detected while submitting 3ds transactions to Mastercard payment gateway services
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent 3DS authentication failure while submitting transactions to Mastercard payment gateway service between 11:10 - 12:02 Hrs. UTC, 06 April 2026.

Mastercard team confirmed that service has been restored and working as expected.

Thank you for your patience and continued support.
Apr 6, 12:16 UTC
Identified - A service disruption has been identified for Mastercard Payment Gateway Services for Asia Pacific, Europe, North America, and Kingdom of Saudi Arabia (KSA) regions.

Customers may experience some EMV 3DS Authentication transaction failures.

We will post further updates from Mastercard till resolution of issue.

Thank you for your patience and continued support.
Apr 6, 11:48 UTC
Apr 5, 2026

No incidents reported.

Apr 4, 2026
Intermittent checkout failures for Mastercard Checkout Services (MACS)
Resolved - There was issue that has been resolved in which customers may have experienced an intermittent checkout failures for Mastercard Checkout Services (MACS) between 00:50 Hrs. - 02:39 Hrs. UTC on 04 April 2026.

Mastercard team has confirmed that the service has been restored and working as expected.

Thank you for your patience and continued support.
Apr 4, 06:32 UTC
Apr 3, 2026
MADA Planned Activity (02 Apr 2026, 23:00 UTC - 03 Apr 2026, 07:00 UTC )
Completed - The scheduled maintenance has been completed.
Apr 3, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 23:00 UTC
Scheduled - Mada has a planned maintenance activity for their KDC environment starting from 23:00 hrs. UTC, 02 April 2026 to 07:00 hrs. UTC, 03 April 2026.

During the maintenance window, customers may experience intermittent failures in the E-commerce transactions.
Mar 31, 13:23 UTC
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Apr 3, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 03:45 UTC
Scheduled - Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 03 April 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Mar 30, 02:27 UTC
Apr 2, 2026
Apr 1, 2026
Intermittent failure detected while submitting 3ds transactions to Mastercard payment gateway services - Europe and Asia/Pacific regions.
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent 3DS authentication failure while submitting transactions to the Mastercard payment gateway service between 16:07 - 18:07 Hrs. UTC, 01 April 2026.

The Mastercard team confirmed that service has been restored and is working as expected.

Thank you for your patience and continued support.
Apr 1, 18:50 UTC
Identified - A service disruption has been identified for Mastercard Payment Gateway Services for Europe and Asia/Pacific regions.

Customers may experience some EMV 3DS authentication transaction failures.

We will post further updates from Mastercard until the resolution of the issue.

Thank you for your patience and continued support.
Apr 1, 17:36 UTC
Update - We are still observing intermittent latency and timeouts while submitting transactions to the Mastercard payment gateway service.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Apr 1, 17:19 UTC
Investigating - We are observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway service.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Apr 1, 14:01 UTC
Mar 31, 2026
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Mar 31, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 02:00 UTC
Scheduled - Noon Payments team will perform a scheduled maintenance for the Payment Gateway Services for Global, Saudi Arabia and Egypt production environments between 02:00 - 04:00 Hrs. UTC, 31 March 2026.

During the scheduled maintenance window, customers may experience delays or intermittent service disruption while submitting requests.
Mar 27, 13:05 UTC
Mar 30, 2026
Intermittent failure detected while submitting 3ds transactions to Mastercard payment gateway services - Europe and Asia/Pacific regions.
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent 3DS authentication failure while submitting transactions to Mastercard payment gateway service between 16:27 - 17:46 Hrs. UTC, 30 March 2026.

Mastercard team confirmed that service has been restored and working as expected.

Thank you for your patience and continued support.
Mar 30, 18:39 UTC
Identified - A service disruption has been identified for Mastercard Payment Gateway Services for Europe and Asia/Pacific regions.

Customers may experience some EMV 3DS Authentication transaction failures.

We will post further updates from Mastercard till resolution of issue.

Thank you for your patience and continued support.
Mar 30, 17:29 UTC
Intermittent checkout failures for Mastercard Checkout Services (MACS)
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent checkout failures for Mastercard Checkout Services (MACS) between 10:23 Hrs. - 10:59 Hrs. UTC on 30 March 2026.

Mastercard team has confirmed that the service has been restored and working as expected.

Thank you for your patience and continued support.
Mar 30, 12:10 UTC
Identified - A service disruption has been identified for Mastercard Checkout Services (MACS).

Customers may experience an intermittent checkout transactions failures.

We will post further updates once we receive the same from the Mastercard team.

Thank you for your patience and continued support.
Mar 30, 11:25 UTC
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Mar 27, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 03:45 UTC
Scheduled - Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 Hrs. UTC, 27 March 2026.

Customers may experience 3DS transactions failure during the maintenance window.
Mar 23, 02:07 UTC
Mar 26, 2026
Intermittent failure detected while submitting 3ds transactions to Mastercard payment gateway services - Europe and Asia/Pacific regions.
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent 3DS authentication failure while submitting transactions to Mastercard payment gateway service between 18:45 Hrs. - 20:11 Hrs. UTC, 26 March 2026.

Mastercard team confirmed that service has been restored and working as expected.

Thank you for your patience and continued support.
Mar 26, 21:01 UTC
Investigating - A service disruption has been identified for Mastercard Payment Gateway Services for Europe and Asia/Pacific regions.

Mastercard team is working to resolve the issue on priority.

Customers may experience some EMV 3DS Authentication transaction failures.

We will post further updates from Mastercard till resolution of issue.

Thank you for your patience and continued support.
Mar 26, 20:33 UTC
Mastercard Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Mar 26, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 01:00 UTC
Scheduled - Mastercard team has a planned activity in which they will perform a scheduled maintenance for Mastercard Gateway service in the Kingdom of Saudi Arabia (KSA) Region between 01:00 Hrs. - 04:00 Hrs. UTC, 26 March 2026.

During the scheduled maintenance window, customers may experience increase in transaction timeouts or failed transactions.
Mar 18, 04:54 UTC
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