All Systems Operational
About This Site
Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.
Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.
Acquirers/Gateways
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Operational
Authentication
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Operational
Issuers
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Operational
Noon Payments - Production
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Operational
Global - Production
Operational
Saudi Arabia - Production
Operational
Egypt - Production
Operational
Noon Payments - Test
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Operational
Global - Test
Operational
Saudi Arabia - Test
Operational
Egypt - Test
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance on Noon Payments Infrastructure Jul 16, 2025 02:00-04:00 UTC
Noon Payments team will be performing a scheduled maintenance on the Payment Gateway Services for Global and Saudi Arabia environments between 02:00 Hrs. - 04:00 Hrs. UTC, 16 July 2025.
During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Posted on Jul 14, 2025 - 12:30 UTC
During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Posted on Jul 14, 2025 - 12:30 UTC
Past Incidents
Jul 15, 2025
Completed -
The scheduled maintenance has been completed.
Jul 15, 03:00 UTC
Jul 15, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 23:00 UTC
Jul 14, 23:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance for the below entity as per mentioned time interval:
Entity Name Start Time End Time
Tweeq Bank 23:00 UTC, 14 July 2025 01:00 UTC, 15 July 2025
Gulf International Bank 00:30 UTC, 15 July 2025 03:00 UTC, 15 July 2025
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Jul 14, 20:12 UTC
Entity Name Start Time End Time
Tweeq Bank 23:00 UTC, 14 July 2025 01:00 UTC, 15 July 2025
Gulf International Bank 00:30 UTC, 15 July 2025 03:00 UTC, 15 July 2025
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Jul 14, 20:12 UTC
Jul 14, 2025
Completed -
The scheduled maintenance has been completed.
Jul 14, 08:17 UTC
Jul 14, 08:17 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 12:00 UTC
Jul 10, 12:00 UTC
Scheduled -
The Cardinal Commerce team will be performing VCAS/Issuer Services Standard Network and Database Server Maintenance from 12:00 UTC, 10 July 2025 to 12:00 UTC, 14 July 2025.
Customer may experience a few periods of network latency during the maintenance window.
Please refer to the below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/8755mx37wct8
Jun 27, 20:32 UTC
Customer may experience a few periods of network latency during the maintenance window.
Please refer to the below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/8755mx37wct8
Jun 27, 20:32 UTC
Completed -
The scheduled maintenance has been completed.
Jul 14, 05:00 UTC
Jul 14, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 01:00 UTC
Jul 14, 01:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance for the below entity as per mentioned time interval:
Entity Name Start Time End Time
Riyadh Bank 01:00 UTC, 14 July 2025 05:00 UTC, 14 July 2025
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions from Riyadh bank.
Jul 13, 09:58 UTC
Entity Name Start Time End Time
Riyadh Bank 01:00 UTC, 14 July 2025 05:00 UTC, 14 July 2025
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions from Riyadh bank.
Jul 13, 09:58 UTC
Jul 13, 2025
Resolved -
The reported issue has been resolved in which customers may have experienced an intermittent decline from STC Bank issuer while submitting the transactions between 08:33 - 11:14 Hrs. UTC, 13 July 2025
The service has been restored and working as expected.
Thank you for your patience and continued support.
Jul 13, 11:34 UTC
The service has been restored and working as expected.
Thank you for your patience and continued support.
Jul 13, 11:34 UTC
Investigating -
We are observing an intermittent decline from STC Bank issuer while submitting the transactions.
We will post further updates till the resolution of the issue.
Thank you for your patience and continues support.
Jul 13, 08:41 UTC
We will post further updates till the resolution of the issue.
Thank you for your patience and continues support.
Jul 13, 08:41 UTC
Completed -
The scheduled maintenance has been completed.
Jul 13, 09:00 UTC
Jul 13, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 01:00 UTC
Jul 13, 01:00 UTC
Scheduled -
The Arcot team will be performing a planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 13 July 2025.
During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.
The Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period, and their team shall be closely monitoring the service performance.
Please refer to the below URLs for more information:
https://status.broadcom.com/services/arcot/notices/it49jymbjfmrxmyi-arcot-planned-monthly-maintenance-july-2025
Jun 30, 09:32 UTC
During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.
The Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period, and their team shall be closely monitoring the service performance.
Please refer to the below URLs for more information:
https://status.broadcom.com/services/arcot/notices/it49jymbjfmrxmyi-arcot-planned-monthly-maintenance-july-2025
Jun 30, 09:32 UTC
Completed -
The scheduled maintenance has been completed.
Jul 13, 01:00 UTC
Jul 13, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 22:00 UTC
Jul 12, 22:00 UTC
Scheduled -
Mashreq Bank will be performing a scheduled maintenance activity from 22:00 UTC, 12 July to 01:00 UTC, 13 July 2025.
During the scheduled maintenance window, customers may experience an intermittent failure into the transactions.
Jul 10, 11:25 UTC
During the scheduled maintenance window, customers may experience an intermittent failure into the transactions.
Jul 10, 11:25 UTC
Jul 12, 2025
Resolved -
The reported issue has been resolved in which customers may have experienced an intermittent decline from STC Bank issuer while submitting the transactions between 08:33 - 11:26 Hrs. UTC, 12 July 2025
The service has been restored and working as expected.
Thank you for your patience and continued support.
Jul 12, 11:42 UTC
The service has been restored and working as expected.
Thank you for your patience and continued support.
Jul 12, 11:42 UTC
Investigating -
We are observing an intermittent decline from STC Bank issuer while submitting the transactions.
We will post further updates till the resolution of the issue.
Thank you for your patience and continues support.
Jul 12, 08:35 UTC
We will post further updates till the resolution of the issue.
Thank you for your patience and continues support.
Jul 12, 08:35 UTC
Completed -
The scheduled maintenance has been completed.
Jul 12, 01:00 UTC
Jul 12, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 23:00 UTC
Jul 11, 23:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity from 23:00 Hrs. UTC, 11 July 2025 to 01:00 Hrs. UTC, 12 July 2025.
During the scheduled maintenance window, customers may experience intermittent failure in transactions from First Abu Dhabi Bank.
Jul 8, 07:42 UTC
During the scheduled maintenance window, customers may experience intermittent failure in transactions from First Abu Dhabi Bank.
Jul 8, 07:42 UTC
Jul 11, 2025
Completed -
The scheduled maintenance has been completed.
Jul 11, 23:00 UTC
Jul 11, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 20:00 UTC
Jul 11, 20:00 UTC
Scheduled -
Mashreq Bank will be performing a scheduled maintenance activity from 20:00 UTC to 23:00 UTC, 11 July 2025.
During the scheduled maintenance window, customers may experience an intermittent failure into the transactions.
Jul 10, 11:01 UTC
During the scheduled maintenance window, customers may experience an intermittent failure into the transactions.
Jul 10, 11:01 UTC
Resolved -
The reported issue has been resolved in which customers may have experienced an intermittent decline from STC Bank issuer while submitting the transactions between 08:33 - 11:12 Hrs. UTC, 11 July 2025
The service has been restored and working as expected.
Thank you for your patience and continued support.
Jul 11, 11:52 UTC
The service has been restored and working as expected.
Thank you for your patience and continued support.
Jul 11, 11:52 UTC
Monitoring -
We are no longer seeing the intermittent declines from STC Bank card issuer while submitting the transactions.
We are continuing to monitor the issue and will post further updates till the resolution of the same.
Thank you for your patience and continued support.
Jul 11, 11:17 UTC
We are continuing to monitor the issue and will post further updates till the resolution of the same.
Thank you for your patience and continued support.
Jul 11, 11:17 UTC
Investigating -
We are observing an intermittent decline from STC Bank issuer while submitting the transactions.
We will post further updates till the resolution of the issue.
Thank you for your patience and continues support.
Jul 11, 08:47 UTC
We will post further updates till the resolution of the issue.
Thank you for your patience and continues support.
Jul 11, 08:47 UTC
Completed -
The scheduled maintenance has been completed.
Jul 11, 04:45 UTC
Jul 11, 04:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 03:45 UTC
Jul 11, 03:45 UTC
Scheduled -
Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 - 04:45 hrs. UTC, 11 July 2025.
Customers may experience 3DS transaction failure during the maintenance window.
Jul 6, 22:58 UTC
Customers may experience 3DS transaction failure during the maintenance window.
Jul 6, 22:58 UTC
Completed -
The scheduled maintenance has been completed.
Jul 11, 04:30 UTC
Jul 11, 04:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 23:00 UTC
Jul 10, 23:00 UTC
Scheduled -
MADA will be performing scheduled maintenance for below entities as per mentioned time intervals:
Entity Name Start Time End Time
Saudi National Bank 23:00 UTC, 10 July 2025 03:00 UTC, 11 July 2025
Vision Bank 23:00 UTC, 10 July 2025 01:30 UTC, 11 July 2025
Riyad Bank 23:00 UTC, 10 July 2025 01:00 UTC, 11 July 2025
Albilad Bank 00:00 UTC, 11 July 2025 04:00 UTC, 11 July 2025
Arab National Bank 00:00 UTC, 11 July 2025 02:00 UTC, 11 July 2025
AlRajhi Bank 03:30 UTC, 11 July 2025 04:30 UTC, 11 July 2025
During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Jul 8, 07:35 UTC
Entity Name Start Time End Time
Saudi National Bank 23:00 UTC, 10 July 2025 03:00 UTC, 11 July 2025
Vision Bank 23:00 UTC, 10 July 2025 01:30 UTC, 11 July 2025
Riyad Bank 23:00 UTC, 10 July 2025 01:00 UTC, 11 July 2025
Albilad Bank 00:00 UTC, 11 July 2025 04:00 UTC, 11 July 2025
Arab National Bank 00:00 UTC, 11 July 2025 02:00 UTC, 11 July 2025
AlRajhi Bank 03:30 UTC, 11 July 2025 04:30 UTC, 11 July 2025
During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Jul 8, 07:35 UTC
Jul 10, 2025
Completed -
The scheduled maintenance has been completed.
Jul 10, 23:59 UTC
Jul 10, 23:59 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 12:00 UTC
Jul 7, 12:00 UTC
Scheduled -
Cardinal Commerce team will be performing Centinel and Max Standard Network and Database Server maintenance from 12:00 UTC,07 July 2025 to 23:59 UTC, 10 July 2025.
Customer may experience a few periods of network latency during the maintenance window.
Please refer below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/nh5ksch7cql1
Jun 27, 20:27 UTC
Customer may experience a few periods of network latency during the maintenance window.
Please refer below URL for more information:
https://cardinalcommercecorporation.statuspage.io/incidents/nh5ksch7cql1
Jun 27, 20:27 UTC
Resolved -
The reported issue has been resolved in which customers may have experienced intermittent latency and failure while submitting the transactions to Mastercard payment gateway services between 22:15 Hrs. - 22:30 Hrs. UTC, 10 July 25.
The service has been restored and working as expected.
Thank you for your patience and continued support.
Jul 10, 23:08 UTC
The service has been restored and working as expected.
Thank you for your patience and continued support.
Jul 10, 23:08 UTC
Investigating -
We are observing Intermittent latency and failure while submitting the transactions to Mastercard payment gateway services
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Jul 10, 22:28 UTC
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Jul 10, 22:28 UTC
Resolved -
The reported issue has been resolved in which customers may have experienced intermittent failure detected while submitting the transactions to Mastercard payment gateway services between 17:13 Hrs. - 17:31 Hrs. UTC, 10 July 25.
The service has been restored and working as expected.
Thank you for your patience and continued support.
Jul 10, 18:13 UTC
The service has been restored and working as expected.
Thank you for your patience and continued support.
Jul 10, 18:13 UTC
Monitoring -
We are no longer seeing intermittent failure detected while submitting the transactions to Mastercard Payment Gateway Service
We are continuing to monitor the issue and will advise once we receive confirmation from Mastercard team.
Thank you for your patience and continued support.
Jul 10, 17:54 UTC
We are continuing to monitor the issue and will advise once we receive confirmation from Mastercard team.
Thank you for your patience and continued support.
Jul 10, 17:54 UTC
Update -
A service degradation has been identified for Mastercard Gateway in the Kingdom of Saudi Arabia.
Mastercard team is investigating the issue on priority.
We will post further updates once we receive the same from the Mastercard team
Thank you for your patience and continued support.
Jul 10, 17:45 UTC
Mastercard team is investigating the issue on priority.
We will post further updates once we receive the same from the Mastercard team
Thank you for your patience and continued support.
Jul 10, 17:45 UTC
Investigating -
We are observing intermittent failure in transactions starting at 17:13 UTC, 10 July 2025
We are currently investigating the issue.
We will post further updates till resolution of issue.
Thank you for your patience and continued support.
Jul 10, 17:20 UTC
We are currently investigating the issue.
We will post further updates till resolution of issue.
Thank you for your patience and continued support.
Jul 10, 17:20 UTC
Resolved -
The reported issue has been resolved in which customers may have experienced an intermittent decline from STC Bank issuer while submitting the transactions between 08:10 - 11:25 Hrs. UTC, 10 July 2025
The service has been restored and working as expected.
Thank you for your patience and continued support.
Jul 10, 11:47 UTC
The service has been restored and working as expected.
Thank you for your patience and continued support.
Jul 10, 11:47 UTC
Monitoring -
We are no longer seeing the intermittent declines from STC Bank card issuer while submitting the transactions.
We are continuing to monitor the issue and will post further updates till the resolution of the same.
Thank you for your patience and continued support.
Jul 10, 10:39 UTC
We are continuing to monitor the issue and will post further updates till the resolution of the same.
Thank you for your patience and continued support.
Jul 10, 10:39 UTC
Update -
We are continuing to investigate this issue.
Jul 10, 10:36 UTC
Jul 10, 10:36 UTC
Investigating -
We are observing an intermittent decline from STC Bank issuer while submitting the transactions.
We will post further updates till the resolution of the issue.
Thank you for your patience and continues support.
Jul 10, 09:12 UTC
We will post further updates till the resolution of the issue.
Thank you for your patience and continues support.
Jul 10, 09:12 UTC
Completed -
The scheduled maintenance has been completed.
Jul 10, 10:30 UTC
Jul 10, 10:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 03:30 UTC
Jul 10, 03:30 UTC
Scheduled -
The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway and Regional Service Center in Kingdom of Saudi Arabia region (KSA) between 03:30 - 10:30 Hrs. UTC, 10 July 2025.
During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Jul 3, 10:03 UTC
During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Jul 3, 10:03 UTC
Completed -
The scheduled maintenance has been completed.
Jul 10, 03:00 UTC
Jul 10, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 02:00 UTC
Jul 10, 02:00 UTC
Scheduled -
The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway in Kingdom of Saudi Arabia region (KSA) between 02:00 - 03:00 Hrs. UTC, 10 July 2025.
During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Jul 3, 08:54 UTC
During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Jul 3, 08:54 UTC
Jul 9, 2025
No incidents reported.
Jul 8, 2025
Completed -
The scheduled maintenance has been completed.
Jul 8, 02:00 UTC
Jul 8, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 00:00 UTC
Jul 8, 00:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance for the below entity as per mentioned time interval:
Entity Name Start Time End Time
Saudi National Bank 00:00 UTC, 08 July 2025 02:00 UTC, 08 July 2025
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions from Saudi National bank.
Jul 6, 16:09 UTC
Entity Name Start Time End Time
Saudi National Bank 00:00 UTC, 08 July 2025 02:00 UTC, 08 July 2025
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions from Saudi National bank.
Jul 6, 16:09 UTC
Jul 7, 2025
Completed -
The scheduled maintenance has been completed.
Jul 7, 05:00 UTC
Jul 7, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 01:00 UTC
Jul 7, 01:00 UTC
Scheduled -
MADA will be performing a scheduled maintenance for the below entity as per mentioned time interval:
Entity Name Start Time End Time
Riyad Bank 01:00 UTC, 07 July 2025 05:00 UTC, 07 July 2025
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Jul 6, 18:31 UTC
Entity Name Start Time End Time
Riyad Bank 01:00 UTC, 07 July 2025 05:00 UTC, 07 July 2025
During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions.
Jul 6, 18:31 UTC
Completed -
The scheduled maintenance activity has been successfully completed.
Thank you for your cooperation and patience during this period.
Jul 7, 04:22 UTC
Thank you for your cooperation and patience during this period.
Jul 7, 04:22 UTC
Update -
Please be informed that the current activity is being extended by 1 hour.
We appreciate your patience and will notify you once the activity is completed.
Thank you for your understanding and support.
Jul 7, 03:58 UTC
We appreciate your patience and will notify you once the activity is completed.
Thank you for your understanding and support.
Jul 7, 03:58 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 02:00 UTC
Jul 7, 02:00 UTC
Scheduled -
Noon Payments team will be performing a scheduled maintenance on the Payment Gateway Services for Global and Saudi Arabia environments between 02:00 - 04:00 Hrs. UTC, 7 July 2025.
During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Jul 4, 05:57 UTC
During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Jul 4, 05:57 UTC
Resolved -
The reported issue has been resolved in which customers may have experienced an intermittent decline from Alrajhi Bank card issuer while submitting the transactions between 23:05 Hrs. UTC, 6 July 2025 - 00:00 Hrs. UTC, 7 July 2025.
The service has been restored and working as expected.
Thank you for your patience and continued support.
Jul 7, 00:27 UTC
The service has been restored and working as expected.
Thank you for your patience and continued support.
Jul 7, 00:27 UTC
Monitoring -
We are no longer seeing the intermittent decline from Alrajhi Bank card issuer while submitting the transactions.
We are continuing to monitor the issue and will post further updates till the resolution of the same.
Thank you for your patience and continued support.
Jul 7, 00:14 UTC
We are continuing to monitor the issue and will post further updates till the resolution of the same.
Thank you for your patience and continued support.
Jul 7, 00:14 UTC
Investigating -
We are observing an intemittent decline from Alrajhi Bank card issuer while submitting the transactions.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Jul 6, 23:39 UTC
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Jul 6, 23:39 UTC
Jul 6, 2025
Jul 5, 2025
Resolved -
The reported issue has been resolved in which customers may have experienced an intermittent 3DS failure from Alrajhi Bank issuer while submitting the transactions between 10:30 - 12:50 Hrs. UTC, 05 July 2025
The service has been restored and working as expected.
Thank you for your patience and continued support.
Jul 5, 14:19 UTC
The service has been restored and working as expected.
Thank you for your patience and continued support.
Jul 5, 14:19 UTC
Monitoring -
We are no longer observing intermittent 3DS failure from Alrajhi Bank issuer while submitting the transactions.
We will post further updates till the resolution of the same.
Thank you for your patience and continued support.
Jul 5, 13:28 UTC
We will post further updates till the resolution of the same.
Thank you for your patience and continued support.
Jul 5, 13:28 UTC
Investigating -
We are observing an intermittent 3DS transaction failure from Alrajhi Bank issuer while submitting the transactions.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Jul 5, 11:51 UTC
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Jul 5, 11:51 UTC
Completed -
The scheduled maintenance has been completed.
Jul 5, 07:00 UTC
Jul 5, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 01:00 UTC
Jul 5, 01:00 UTC
Scheduled -
MADA will be performing scheduled maintenance for below entities as per mentioned time intervals:
Entity Name Start Time End Time
Riyad Bank 01:00 UTC, 05 July 2025 03:00 UTC, 05 July 2025
GIB 02:00 UTC, 05 July 2025 07:00 UTC, 05 July 2025
Jul 3, 13:07 UTC
Entity Name Start Time End Time
Riyad Bank 01:00 UTC, 05 July 2025 03:00 UTC, 05 July 2025
GIB 02:00 UTC, 05 July 2025 07:00 UTC, 05 July 2025
Jul 3, 13:07 UTC
Completed -
The scheduled maintenance has been completed.
Jul 5, 04:00 UTC
Jul 5, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 00:00 UTC
Jul 5, 00:00 UTC
Scheduled -
MADA will be performing scheduled maintenance for below entities as per mentioned time intervals:
Entity Name Start Time End Time
Banque Saudi Fransi 00:00 UTC, 05 July 2025 04:00 UTC, 05 July 2025
Saudi Awwal Bank 01:00 UTC, 05 July 2025 04:00 UTC, 05 July 2025
AlRajhi Bank 03:00 UTC, 05 July 2025 03:30 UTC, 05 July 2025
During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Jun 30, 10:26 UTC
Entity Name Start Time End Time
Banque Saudi Fransi 00:00 UTC, 05 July 2025 04:00 UTC, 05 July 2025
Saudi Awwal Bank 01:00 UTC, 05 July 2025 04:00 UTC, 05 July 2025
AlRajhi Bank 03:00 UTC, 05 July 2025 03:30 UTC, 05 July 2025
During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Jun 30, 10:26 UTC
Jul 4, 2025
Completed -
The scheduled maintenance has been completed.
Jul 4, 04:45 UTC
Jul 4, 04:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 03:45 UTC
Jul 4, 03:45 UTC
Scheduled -
Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 - 04:45 hrs. UTC, 04 July 2025.
Customers may experience 3DS transaction failure during the maintenance window.
Jun 30, 03:52 UTC
Customers may experience 3DS transaction failure during the maintenance window.
Jun 30, 03:52 UTC
Completed -
The scheduled maintenance has been completed.
Jul 4, 04:00 UTC
Jul 4, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 23:00 UTC
Jul 3, 23:00 UTC
Scheduled -
MADA will be performing scheduled maintenance for below entities as per mentioned time intervals:
Entity Name Start Time End Time
Saudi National Bank 23:00 UTC, 03 July 2025 03:00 UTC, 04 July 2025
Albilad Bank 00:00 UTC, 04 July 2025 04:00 UTC, 04 July 2025
INMA Bank 00:00 UTC, 04 July 2025 03:00 UTC, 04 July 2025
During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Jun 30, 10:12 UTC
Entity Name Start Time End Time
Saudi National Bank 23:00 UTC, 03 July 2025 03:00 UTC, 04 July 2025
Albilad Bank 00:00 UTC, 04 July 2025 04:00 UTC, 04 July 2025
INMA Bank 00:00 UTC, 04 July 2025 03:00 UTC, 04 July 2025
During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Jun 30, 10:12 UTC
Completed -
The scheduled maintenance has been completed.
Jul 4, 01:01 UTC
Jul 4, 01:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 21:01 UTC
Jul 3, 21:01 UTC
Scheduled -
MADA will be performing a scheduled maintenance activity from 21:00 Hrs. UTC, 03 July 2025 to 01:00 Hrs. UTC, 04 July 2025.
During the scheduled maintenance window, customers may experience intermittent failure in transactions from AlRajhi Bank.
Jul 3, 12:39 UTC
During the scheduled maintenance window, customers may experience intermittent failure in transactions from AlRajhi Bank.
Jul 3, 12:39 UTC
Completed -
The scheduled maintenance has been completed.
Jul 4, 01:00 UTC
Jul 4, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 21:00 UTC
Jul 3, 21:00 UTC
Scheduled -
Neoleap team will perform a scheduled maintenance for Neoleap Payment Gateway Services starting from 21:00 UTC, 3 July 2025 to 01:00 UTC, 4 July 2025
During the scheduled maintenance window, E-commerce service will be unavailable.
Jun 20, 10:39 UTC
During the scheduled maintenance window, E-commerce service will be unavailable.
Jun 20, 10:39 UTC
Jul 3, 2025
Completed -
The scheduled maintenance has been completed.
Jul 3, 02:00 UTC
Jul 3, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 23:00 UTC
Jul 2, 23:00 UTC
Scheduled -
MADA will be performing scheduled maintenance for below entities as per mentioned time intervals:
Entity Name Start Time End Time
Vision Bank 23:00 UTC, 02 July 2025 02:00 UTC, 03 July 2025
D360 23:00 UTC, 02 July 2025 01:00 UTC, 03 July 2025
During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Jun 30, 09:57 UTC
Entity Name Start Time End Time
Vision Bank 23:00 UTC, 02 July 2025 02:00 UTC, 03 July 2025
D360 23:00 UTC, 02 July 2025 01:00 UTC, 03 July 2025
During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Jun 30, 09:57 UTC
Completed -
The scheduled maintenance has been completed.
Jul 3, 00:00 UTC
Jul 3, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 16:00 UTC
Jul 2, 16:00 UTC
Scheduled -
The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway and MiGS in Asia Pacific region starting from 16:00 UTC, 02 July 2025 to 00:00 UTC, 03 July 2025.
During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Jun 26, 12:20 UTC
During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Jun 26, 12:20 UTC
Jul 2, 2025
Completed -
This scheduled maintenance activity on the Payment Gateway Services for Noon Payments Infrastructure has been cancelled.
We will notify you with a new schedule once the activity is rescheduled.
Thank you for your understanding and continued support.
Jul 2, 10:59 UTC
We will notify you with a new schedule once the activity is rescheduled.
Thank you for your understanding and continued support.
Jul 2, 10:59 UTC
Scheduled -
Noon Payments team will be performing a scheduled maintenance on the Payment Gateway Services for Global and Saudi Arabia environments between 02:00 - 04:00 Hrs. UTC, 3 July 2025.
During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Jul 2, 05:33 UTC
During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Jul 2, 05:33 UTC
Jul 1, 2025
Resolved -
The reported issue has been resolved in which customers may have experienced the intermittent 3DS transaction failure from The Saudi National Bank issuer between 9:45 - 10:45 Hrs. UTC, 1 July 2025.
The service has been restored and working as expected.
Thank you for your patience and continued support.
Jul 1, 11:28 UTC
The service has been restored and working as expected.
Thank you for your patience and continued support.
Jul 1, 11:28 UTC
Monitoring -
We are no longer observing intermittent 3DS authentication failure from THE SAUDI NATIONAL BANK issuer while submitting the transactions.
We will post further updates till the resolution of the same.
Thank you for your patience and continued support.
Jul 1, 10:55 UTC
We will post further updates till the resolution of the same.
Thank you for your patience and continued support.
Jul 1, 10:55 UTC
Investigating -
We are observing an intermittent 3DS transaction failure from THE SAUDI NATIONAL BANK issuer while submitting the transactions.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Jul 1, 10:40 UTC
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Jul 1, 10:40 UTC