All Systems Operational

About This Site

Welcome to the noon payments status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Easiest and fastest way to accept payments for your business. We focus on delivering best in class payment solutions.

Acquirers/Gateways ? Operational
Authentication ? Operational
Issuers ? Operational
Noon Payments - Production ? Operational
Global - Production Operational
Saudi Arabia - Production Operational
Egypt - Production Operational
Noon Payments - Test ? Operational
Global - Test Operational
Saudi Arabia - Test Operational
Egypt - Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

MADA Planned Maintenance Activity (23:00 UTC 02 Nov 2025 - 02:00 UTC 03 Nov 2025) Nov 2, 2025 23:00 - Nov 3, 2025 02:00 UTC

MADA will be performing a scheduled maintenance activity between 23:00 UTC, 02 Nov 2025 - 02:00 UTC, 03 Nov 2025.

During the scheduled maintenance window, customers may experience an intermittent failure in the D360 Bank transactions.
Posted on Nov 02, 2025 - 08:58 UTC

Mastercard Planned Maintenance activity Nov 5, 2025 23:00 - Nov 6, 2025 00:00 UTC

The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway in Kingdom of Saudi Arabia region (KSA) from 23:00 Hrs. UTC, 05 November 2025 to 00:00 Hrs. UTC, 06 November 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Posted on Oct 29, 2025 - 09:21 UTC

Mastercard Planned Maintenance activity Nov 6, 2025 01:00-08:00 UTC

The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway and Regional Service Center in Kingdom of Saudi Arabia region (KSA) between 01:00 - 08:00 Hrs. UTC, 06 November 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Posted on Oct 29, 2025 - 09:25 UTC

Mastercard Planned Maintenance activity Nov 6, 2025 16:00 - Nov 7, 2025 00:00 UTC

Mastercard team has a planned activity in which they are performing a scheduled maintenance for the Mastercard Gateway & Mastercard Internet Gateway Services (MiGS) in the Asia Pacific region between 16:00 Hrs. UTC, 06 November 2025 to 00:00 Hrs. UTC, 07 November 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failure into the transactions.
Posted on Nov 01, 2025 - 09:41 UTC

Mastercard Planned Maintenance activity Nov 7, 2025 16:00-17:00 UTC

Mastercard team has a planned activity in which they are performing a scheduled maintenance for the Mastercard Gateway in the Asia Pacific region between 16:00 - 17:00 Hrs. UTC, 07 November 2025

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failure into the transactions.
Posted on Nov 01, 2025 - 09:47 UTC
Nov 2, 2025
Intermittent transaction failure detected from Emirates NBD issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from the Emirates NBD issuer while submitting the transactions between 01:11 - 2:30 Hrs. UTC, 02 November 2025.

The service has been restored and is working as expected.

Thank you for your patience and continued support.
Nov 2, 03:02 UTC
Monitoring - We are no longer seeing the intermittent declines from the Emirates NBD issuer while submitting the transactions.

We are continuing to monitor the issue and will post further updates till the resolution of the same.

Thank you for your patience and continued support.
Nov 2, 02:49 UTC
Investigating - We are observing an intermittent decline from the Emirates NBD issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Nov 2, 01:34 UTC
Nov 1, 2025

No incidents reported.

Oct 31, 2025
Scheduled maintenance on Noon payments infrastructure - Saudi Arabia
Completed - The scheduled maintenance has been completed.
Oct 31, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 10:00 UTC
Scheduled - The Noon Payments team will perform schedule maintenance activity on the Saudi Arabia production environment from 10:00 hrs. UTC - 11:00 hrs. UTC, 31 October 2025.

During the scheduled maintenance window, customers may experience an intermittent service disruption into the API's services.
Oct 30, 12:22 UTC
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Oct 31, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 03:45 UTC
Scheduled - Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 - 04:45 hrs. UTC, 31 October 2025.

Customers may experience 3DS transaction failure during the maintenance window.
Oct 27, 00:36 UTC
MADA Planned Activity (00:00 - 04:00 UTC, 31 Oct 2025)
Completed - The scheduled maintenance has been completed.
Oct 31, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 00:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 00:00 UTC to 04:00 UTC, 31 Oct 2025.

During the scheduled maintenance window, customers may experience an intermittent failure in the Bank Saudi Faransi transactions.
Oct 30, 11:04 UTC
Oct 30, 2025
Intermittent transaction failure detected from Barraq Finance Company issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from Barraq Finance Company issuer while submitting the transactions between 7:28 - 8:26 Hrs. UTC, 30 October 2025.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Oct 30, 08:59 UTC
Monitoring - We are no longer seeing the intermittent declines from Barraq Finance Company issuer while submitting the transactions.

We are continuing to monitor the issue and will post further updates till the resolution of the same.

Thank you for your patience and continued support.
Oct 30, 08:39 UTC
Investigating - We are observing an intermittent decline from Barraq Finance Company card issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 30, 07:57 UTC
Intermittent transaction failure detected from Alrajhi Bank Issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from the Alrajhi Bank card issuer while submitting the transactions between 03:42 - 04:08 Hrs. UTC, 30 October 2025.

The service has been restored and is working as expected.

Thank you for your patience and continued support.
Oct 30, 04:42 UTC
Monitoring - We are no longer seeing the intermittent declines from the Alrajhi Bank card issuer while submitting the transactions.

We are continuing to monitor the issue and will provide further updates until the issue is resolved.

Thank you for your patience and continued support.
Oct 30, 04:30 UTC
Investigating - We are observing an intermittent decline from the Alrajhi Bank card issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 30, 04:02 UTC
Oct 29, 2025

No incidents reported.

Oct 28, 2025
Intermittent transaction failure detected from Emirates NBD issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent decline from Emirates NBD issuer while submitting the transactions between 04:25 - 05:50 Hrs. UTC, 28 October 2025.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Oct 28, 06:28 UTC
Monitoring - We are no longer seeing the intermittent declines from Emirates NBD issuer while submitting the transactions.

We are continuing to monitor the issue and will post further updates till the resolution of the same.

Thank you for your patience and continued support.
Oct 28, 06:09 UTC
Investigating - We are observing an intermittent decline from Emirates NBD issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 28, 05:01 UTC
Oct 27, 2025
Intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services- Saudi Arabia
Resolved - The reported issue has been resolved in which customers may have experienced intermittent latency and failure while submitting the transactions to Mastercard payment gateway services- Saudi Arabia between 09:50 Hrs. - 20:30 Hrs. UTC, 27 October 2025.

Services have been restored and are working as expected.

Thank you for your patience and continued support.
Oct 27, 21:55 UTC
Update - We are still observing intermittent latency and failure while submitting the transactions to Mastercard payment gateway services- Saudi Arabia

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 27, 14:29 UTC
Investigating - We are observing intermittent latency and failure while submitting the transactions to Mastercard payment gateway services- Saudi Arabia

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 27, 10:19 UTC
Oct 26, 2025
Test Environment - Api Services are unavailable
Resolved - The reported issue has been resolved in which customers may have experienced an issue with the API services on Global Test Environment between 20:15 - 20:38 UTC, 26 Oct 2025.

The services have been restored and working as expected.

Thank you for your patience and continued support.
Oct 26, 21:02 UTC
Monitoring - We are no longer observing the issue with the API services on Global Test Environment.

We are continuing to monitor the same and will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 26, 20:48 UTC
Investigating - We are observing an issue with the API services on Global Test Environment.

We are currently investigating the issue on priority.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Oct 26, 20:28 UTC
Arcot Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Oct 26, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 01:00 UTC
Scheduled - The Arcot team will be performing a planned maintenance activity between 01:00 - 09:00 Hrs. UTC, 26 October 2025.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

The Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period, and their team shall be closely monitoring the service performance.

Please refer to the below URLs for more information:
https://status.broadcom.com/services/arcot/notices/9kvudrkkhamyc64j-arcot-planned-monthly-maintenance-october-2025
Sep 24, 06:20 UTC
Oct 25, 2025
MADA Planned Activity (01:00 - 05:00 UTC, 25 Oct 2025)
Completed - The scheduled maintenance has been completed.
Oct 25, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 01:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 01:00 - 05:00 UTC, 25 Oct 2025.

During the scheduled maintenance window, customers may experience an intermittent failure in the Riyad Bank transactions.
Oct 23, 09:04 UTC
Oct 24, 2025
Test Environment - Scheduled maintenance on Noon payments infrastructure [KSA Test Endpoints]
Completed - The scheduled maintenance has been completed.
Oct 24, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 11:00 UTC
Scheduled - The Noon Payments team will perform schedule maintenance activity on the KSA test endpoints from 11:00 hrs. UTC - 11:30 hrs. UTC, 24 October 2025.

During the scheduled maintenance window, customers may experience an intermittent service disruption into the API's services.
Oct 24, 06:39 UTC
MADA Planned Maintenance Activity (23:30 UTC 23 Oct 2025 - 07:30 UTC 24 Oct 2025)
Completed - The scheduled maintenance has been completed.
Oct 24, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 23:30 UTC
Scheduled - Mada has a planned maintenance activity for their GDC environment starting from 23:30 UTC 23 Oct 2025 - 07:30 UTC 24 Oct 2025.

During the maintenance window, customers may experience intermittent failure in the E-commerce transactions.
Oct 22, 15:11 UTC
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Oct 24, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 03:45 UTC
Scheduled - Alrajhi Bank will perform a planned maintenance activity for their production environment between 03:45 - 04:45 hrs. UTC, 24 October 2025.

Customers may experience 3DS transaction failure during the maintenance window.
Oct 20, 02:15 UTC
MADA Planned Maintenance Activity (23:30 UTC 23 Oct 2025 - 02:00 UTC 24 Oct 2025)
Completed - The scheduled maintenance has been completed.
Oct 24, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 23:30 UTC, 23 Oct 2025 - 02:00 UTC, 24 Oct 2025.

During the scheduled maintenance window, customers may experience an intermittent failure in the D360 Bank transactions.
Oct 23, 08:58 UTC
Oct 23, 2025
Mastercard Planned Maintenance activity
Completed - The scheduled maintenance has been completed.
Oct 23, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 01:00 UTC
Scheduled - The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway and Regional Service Center in Kingdom of Saudi Arabia region (KSA) between 01:00 - 08:00 Hrs. UTC, 23 October 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Oct 15, 09:16 UTC
MADA Planned Activity (04:00 - 04:15 UTC, 23 Oct 2025)
Completed - The scheduled maintenance has been completed.
Oct 23, 04:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 04:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 04:00 UTC to 04:15 UTC, 23 Oct 2025.

During the scheduled maintenance window, customers may experience an intermittent failure in the Alrajhi Bank transactions.
Oct 22, 14:58 UTC
Mastercard Planned Maintenance activity
Completed - The scheduled maintenance has been completed.
Oct 23, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 23:00 UTC
Scheduled - The Mastercard team has a planned activity in which they are performing scheduled maintenance for the Mastercard Gateway in Kingdom of Saudi Arabia region (KSA) from 23:00 Hrs. UTC, 22 October 2025 to 00:00 Hrs. UTC, 23 October 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failed transactions.
Oct 15, 09:09 UTC
Mastercard Planned Maintenance activity
Completed - The scheduled maintenance has been completed.
Oct 23, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 16:00 UTC
Scheduled - Mastercard team has a planned activity in which they are performing a scheduled maintenance for the Mastercard Gateway & Mastercard Internet Gateway Services (MiGS) in the Asia Pacific region between 16:00 Hrs. UTC, 22 October 2025 to 00:00 Hrs. UTC, 23 October 2025.

During the scheduled maintenance window, customers may experience an intermittent increase in transaction timeouts and/or failure into the transactions.
Oct 16, 11:17 UTC
Oct 22, 2025
Scheduled Maintenance on Noon Payments Infrastructure
Completed - The scheduled maintenance has been completed.
Oct 22, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 02:00 UTC
Scheduled - Noon Payments team will be performing a scheduled maintenance on the Payment Gateway Services for Global & Saudi Arabia environment between 02:00 - 04:00 Hrs. UTC, 22 October 2025.

During the scheduled maintenance window, customers may experience drift in response and timeout while processing the requests.
Oct 21, 04:54 UTC
MADA Planned Activity (23:00 UTC, 21 Oct 2025 - 02:00 UTC, 22 Oct 2025)
Completed - The scheduled maintenance has been completed.
Oct 22, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 23:00 UTC, 21 Oct 2025 - 02:00 UTC, 22 Oct 2025.

During the scheduled maintenance window, customers may experience an intermittent failure in the D360 Bank transactions.
Oct 19, 10:27 UTC
Oct 21, 2025
Oct 20, 2025

No incidents reported.

Oct 19, 2025
MADA Planned Activity (23:00 UTC, 18 Oct 2025 - 03:00 UTC, 19 Oct 2025)
Completed - The scheduled maintenance has been completed.
Oct 19, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 23:00 UTC
Scheduled - MADA will be performing a scheduled maintenance activity between 23:00 UTC, 18 Oct 2025 - 03:00 UTC, 19 Oct 2025.

During the scheduled maintenance window, customers may experience an intermittent failure in the STC Bank transactions.
Oct 15, 11:37 UTC
← Incident History Powered by Atlassian Statuspage