The reported issue has been resolved in which customers may have experienced an intermittent decline from BANQUE SAUDI FRANSI card issuer while submitting the transactions between 16:42 Hrs. UTC - 17:57 Hrs. UTC, 12 September 2025.
The service has been restored and working as expected.
Thank you for your patience and continued support.
Posted Sep 12, 2025 - 18:12 UTC
Investigating
We are observing an intermittent decline from BANQUE SAUDI FRANSI card issuer while submitting the transactions.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.