The reported issue has been resolved in which customers may have experienced an intermittent failures while submitting the 3ds transactions to Mastercard payment gateway service for Saudi Arabia region between 08:43 - 11:46 UTC, 25 January 2026.
Mastercard team confirmed that service has been restored and working as expected.
Thank you for your patience and continued support.
Posted Jan 25, 2026 - 12:39 UTC
Identified
A service disruption has been identified for Mastercard Payment Gateway Services for Saudi Arabia region.
Mastercard team is working to resolve the issue on priority.
Customers may experience intermittent latency and error while submitting transaction to Mastercard payment gateway service.
We will post further updates from Mastercard till resolution of issue.
Thank you for your patience and continued support.
Posted Jan 25, 2026 - 12:12 UTC
Investigating
We are observing an intermittent 3DS transaction failure from the Saudi National Bank issuer while submitting the transactions.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.
Posted Jan 25, 2026 - 09:06 UTC
This incident affected: Acquirers/Gateways and Issuers.