The reposted issue has been resolved in which customers may have experienced intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services for the Saudi Arabia region for ANB acquirer between 13:10 - 14:33 Hrs. UTC, 01 October 2026.
Services have been restored and are working as expected.
Thank you for your patience and continued support.
Posted Oct 01, 2026 - 15:45 UTC
Monitoring
We are no longer seeing the latency and timeout while submitting the transactions to Mastercard payment gateway services for the Saudi Arabia region.
We are continuing to monitor the issue and will post further updates till the restoration of the service.
Thank you for your patience and continued support.
Posted Oct 01, 2026 - 15:10 UTC
Investigating
We are observing an intermittent latency and timeout while submitting the transactions to Mastercard payment gateway services for the Saudi Arabia region.
We will post further updates till the resolution of the issue.
Thank you for your patience and continued support.