The reported issue has been resolved in which customers may have experienced failures while submitting transactions to Mastercard payment gateway service between 18:10 - 20:53 UTC, 13 November 2024.
Mastercard Team confirmed that services are working are fine.
Thank you for your patience and continued support.
Posted Nov 13, 2024 - 21:40 UTC
Identified
A service disruption has been identified for Mastercard Payment Gateway Services starting from 18:10 UTC, 13 November 2024.
Mastercard team is working towards mitigating the impact.
We will post further updates from Mastercard till resolution of issue.
Thank you for your patience and continued support.
Posted Nov 13, 2024 - 19:17 UTC
This incident affected: Production Environment - Global Endpoints (Acquirers/Gateways Performance) and Production Environment - KSA Endpoints (Acquirers/Gateways Performance).