The reported issue has been resolved in which customers may have experienced an intermittent timeout and authentication failure while submitting transactions to the Mastercard payment gateway service between 22:39 - 23:25 Hrs. UTC, 23 April 2026.
The Mastercard team confirmed that service has been restored and is working as expected.
Thank you for your patience and continued support.
Posted Apr 23, 2026 - 23:57 UTC
Identified
A service disruption has been identified for Mastercard Payment Gateway Services for the Asia/Pacific regions.
Customers may experience timeouts and authentication failures in transactions.
We will post further updates from Mastercard until the resolution of the issue.
Thank you for your patience and continued support.